10 Companies You Can Apply to Today
If you haven't been looking for work at home recently – then you might not be aware of the abundance of customer service jobs available. Dozens of companies are in great need of home-based customer service reps. Many of these companies offer decent pay and a full benefits package that includes 401K and insurance.
If you're in serious need of a job and feel that customer service wouldn't be a difficult position for you – then apply at the following companies and you can almost guarantee yourself a few job interviews.
Just be sure you have a quiet space in order to do your job – meaning no crying babies or barking dogs. Some companies supply everything you need as far as equipment – while others will ask that you at least provide a headset.
Full Time or Part Time
Almost all companies hiring at home customer service reps offer both full time and part time schedules. Many will tell you that you will have a flexible schedule – but typically that is not the case. You'll be given set hours, and expected to work those. Obviously, part-timers would have more flexibility when there is any.
You Will Have to Complete Testing
When applying – many will have you take an online test. This test can take up to an hour. You'll also need to record a voice audition. But don't worry, it's not difficult. But you do want to set aside the time to take this test in one session.
Typically once you pass, you will schedule a phone interview. Again, there will be typical interview questions and your internet skills and computer hardware will be tested.
Though it sounds like a lot, it really isn't and is relatively easy. I took the test for Sitel and Alpine Access and it was not difficult at all. Mainly comprehensive questions and personality placement testing.
What's It Like Being a Customer Service Rep?
To put it simply, you'll be on the phone a lot. Depending on what type of client you're working for – you may be taking credit card account calls or maybe tech support calls. I trained for AAA Roadside Emergency calls. You need to be familiar with the client's products and be able to quickly look up info via several open browsers and windows on your computer. Your typing will need to be fairly proficient.
You will have that occasional grouch of a customer – but that won't be the majority. Most calls will be pleasant and the more comfortable you are and knowledgeable you are with the client's products and services, the quicker and easier the job will become.
EVERYONE is nervous taking their first few calls. But you are trained well, never left on your own totally (there are supervisors to help you with questions and calls you simply cannot handle) and will get more and more used to taking calls. Like any other new job – jitters are normal.
Bottom Line on Home Based Job Hunting
If you REALLY need to find work – this is your opportunity. It might not be your dream job, but you can work at home. Eliminating a job commute alone is a huge perk. In some cases, there is an opportunity for advancement too.