NexRep Pay, Hiring Process, Scheduling Process & Requirements

NexRep Offers Work at Home Support Jobs

Are you a people-person with a killer sales-drive? If so, listen up!

In case you’re not familiar with this work-from-home telemarketing/telecommunications giant, NexRep is a platform that connects remote workers with various in-bound and out-bound sales, customer service, receptionist, and consultation work.

This company has very mixed ratings as a place to work from sites like Indeed and Glassdoor, so we’re here with the rundown in real-talk, letting you know the ins and outs of working with NexRep.

If you enjoy interacting with others, but need a flexible work schedule, this virtual call center is worth checking out.

Am I Qualified to Apply?

In short, probably.

If you can manage to interview with a friendly demeanor and a positive can-do attitude, you will likely be invited to begin the certification process.

While NexRep is known for making exceptions for the right candidate, generally, they prefer candidates that have:

1. 2 years prior call center experience
2. A college degree or some college
3. Basic computer knowledge
4. Customer service or sales experience

What Special Equipment /Technology Do I Need?

There are also a few technical requirements necessary for you to perform your job, including:

1. High-speed internet that is hard-wired; Wi-Fi will not work
2. A noise-cancelling USB headset
3. An updated Windows-based computer
4. A Google voice account or unlimited long distance
5. A working email account

What Does the Hiring Process Entail?

Simply taking the time to complete the online webinars and keeping in touch with NexRep via email correspondence will get you on your way to the certification required to work for the company.
While training periods and times vary by specific position, the hours tend to be set in stone and mandated for the training period, so you’ll need to take time off to attend the trainings if you have other things you normally do during those times. Certain trainings must be attended in person, depending on the position. Once the training period is over, however, you’ll be able to work remotely with more flexible hours.

NexRep Pay

Because these are commission-based positions, there is no hard and fast rule here. It’s really about your ability to present yourself and apply your skills to close the sale or appointment. If being compensated according to your performance drives you to excel, you’ll likely do well in this arena.

NexRep touts the fact that their top agents pull in more than $25 per hour. That being said, $10-$15 per hour is considered average pay for NexRep agents. Base-pay / commission rates vary by position. Bi-weekly payments can be made via direct deposit to your account or a mailed check.

What are the Hours?

As with the pay, working hours are position-specific. Here is the breakdown in Eastern Standard Time (EST):

Beauty Consultant: This job requires a minimum work commitment of 20 hours per week. Work hours must be completed Monday-Friday between 6am and 10pm or Saturday 8a-6pm.
Tech Support: These tech-savvy associates must be willing to work a minimum of 25 hours per week, but can choose to complete their hours from 9am-10pm 7 days a week.
Virtual Receptionist: Appointment-setting employees are held to a 15 hour work week minimum, and calls must be made between Monday and Saturday 7am-12am or Sunday 7am-10pm.
Virtual Sales Consultant: NexRep requires at least 20 hours each week from virtual sales staff, who can work 7 days a week from 9am-9pm.

Inbound Sales: While agents can take calls any time of day or night, they must commit to working for at least two consecutive hours in a single stint. A minimum of 15 hours per week is e sales calls every day from 9am-11 pm. As with inbound, outbound sales reps need to commit to a 15 hour work week minimum.

Outbound Sales: Outbound agents are allowed to make sales calls every day from 9am-11 pm. As with inbound, outbound sales reps need to commit to a 15 hour work week minimum.

Other Concerns

Here are some of the more common and legitimate points brought up by former NexRep associates.

Hiring Fee: Once assessed and invited to a certification class, NexRep charges you a $25 fee to cover your background check and training materials. Though this is likely done to prevent people from signing up and then not following through to certification and employment, it is is an unusual practice for an employer.

Training Pay: Instead of paying an hourly rate for training, NexRep offers a “training bonus” once the process is completed, which is usually around $300.

Hourly Pay: Some positions are entirely commission-based, while others have a less-than minimum wage base pay. If your position has a base pay, it is based on “talk time” instead of time spent working. For instance, if the phones are slow or no one is answering, this means you could spend 4 hours working and only get paid for 2.

Employment Status: If you get hired with a company like NexRep, you are considered an independent contractor rather than an employee. As such, your “manager” or “boss” is technically your client. This means you are responsible for paying your taxes out of your own wages, so if you make over $600 in a calendar year, you will need to fill out a 1099 tax form.

Labor Laws Do Not Apply: As you would not technically be an employee, you are not subject to labor laws, meaning certain mandates or employee rights do not apply, such as minimum wage or overtime pay. Some find these types of working arrangements to be unethical or seen as an expense-saving workaround to avoid having to comply with labor laws.

Is NexRep Worth Your Time?

For the right person, it could be, but as with most jobs, telemarketing/telecommunication work is not for everyone.

Though there seem to be some red flags when looking at NexRep as an ethical employer, if you are looking for a flexible work-from-home side gigs, you may end up enjoying the extra income. The right mix of self-discipline, friendly demeanor, and killer sales-drive can help you flourish at NexRep and become a top earner.

If you’ve read through this post and feel like you would enjoy this type of work, the next step is to apply here.

Companies Like NexRep

If you like the idea of being an independent contractor and working from home, you might want to check into applying for the following companies as well.

1. LiveOps
2. VIPDesk

You can also check out other work at home customer support jobs either on the job board here at MoneyMakingMommy or see my post, Online Customer Service Jobs for a full list of companies.