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Ipsy Jobs That are Work at Home?! Yep…
If you haven't heard of Ipsy, then let me tell you all about it. Ispy is the brainchild of a well-known YouTuber, Michelle Phan. She's one of these adorable, young YouTubers that found huge success sharing her make-up tutorials. Fans ate up her magical, Disney princess themed transformations. Her channel grew and she currently has over 8.5 million subscribers. Harnessing that success and building out from it is exactly what Michelle did. And Ipsy was born.
Ipsy offers a monthly gift for subscribers of the service. By gift… I mean more specifically a Glam Bag. In this Glam Bag are 5 samples that cover the world of, well… Glam. Mascaras, nail polish, foundations, lotions, creams and more.
The company has well over 1.3 million subscribers… yes, that's 1.3 MILLION subscribers paying $10 a month for their Ipsy Glam Bag. And the company continues to grow and grow. With the phenomenal success… and quick growth – comes the need to scale up to meet the demands of all those customers. And that means Ipsy jobs for customer support could be on the rise too.
I Interviewed to Be an Ipsy Customer Support Rep
I few months ago, I saw an ad that Ipsy was hiring. These were work at home customer support positions that were NON-PHONE and the pay was reportedly around $17-$18 an hour. These were full-time positions with set hours. At the time I interviewed – benefits were offered too.
Initially when applying, you send your resume and cover letter – just like any other job. I already had mega experience in this field because I had worked as email support for the HUGE company Uber. I knew the Zendesk ticket support platform very well. And not to mention, I've run my own blog for 15 years — so email is…. well.. something I do a constantly. And email support through Uber and my blog, landed me the next step in the Ipsy hiring process.
This was a simple phone interview. I thought it went really well. (Don't we always… lol) And I guess it did – because the next step was a written test. Basically answering “sample” customer support questions. I think there were around 7-10 questions. I can't remember exactly. There was nothing super hard and I researched the Ipsy site to find info on answering a few of them. I believe I had three days to answer them. I had mine completed within 24 hours.
Unfortunately, I did not make it to the third and final step in the interview process. (Which was another interview.) I was completely bummed out. I felt I answered the questions professionally, with just a touch of humor here and there. Maybe even a smidgen of cuteness/hip-ness. Which from what I could tell after researching, seemed appropriate. Looking back — I wonder if my responses were “too professional” — if that's possible.
At any rate – I was truly clueless and sad that I wasn't able to snag one of these openings, because it sounded absolutely amazing.
Future Hiring at Ipsy for Customer Support
The main reason I wanted to write this post was that even though Ipsy might not be hiring right now – but as they continue to grow, it seems logical that they will need more customer support reps. They do have a careers page here. And the actual site where I saw info on this Ipsy job was Indeed — they have several openings listed right now. I didn't see any remote positions, but you never know. I would certainly keep an eye on both those places if a position like this is of interest to you.
And though I personally wasn't hired — it doesn't mean that you don't have an awesome chance of making it all the way through their three step hiring process. The only advice I can really give is to be yourself, because if you're not – you might end up being miserable working there. And though I can't remember the questions specifically that were asked (nor would I share them anyway because I'm not allowed to) — they were actual Ipsy customer questions.
For more specific details on this job – I found the old job listing on Indeed here:
Customer Care Representative – Remote (CA, NY, NC)
At ipsy, our customers are at the core of everything we do, and we’re committed to providing them with top-notch service. We’re searching for a support representative who is passionate about helping others, who can proactively offer solutions and ideas that will delight our members. This position is responsible for managing sensitive customer interactions, proposing creative solutions, and establishing rapport with our engaged community.
You will be scheduled for our evening shift ( 12-8pm Pacific), and one weekend shift per week. This position is available to candidates in California, New York, or North Carolina. Depending on your location, you could either work on site at our office in San Mateo, CA, or remotely from your home.
COVER LETTER REQUIRED – Please tell us about yourself and why you’re interested in this role.
Support driven. You have a passion for problem-solving and enjoy being challenged. Helping others comes naturally to you.
Perceptive and empathetic. You proactively anticipate customer needs. You can adapt your tone and approach to fit a diverse range of customer personalities and situations.
Honest and authentic. You’re comfortable being yourself and genuinely enjoy connecting with others. You express yourself openly and respectfully, and function well as part of a team.
Reliable and accountable. You’re consistent, dependable, and adhere to a set work schedule.
You take ownership over the quality of your work and make an effort to improve.
Innovative. You're a creative thinker who can offer solutions to the trickiest conundrums. You bring compelling ideas to the table in an effort to catalyze positive change.
Respond to customer emails in a professional, friendly, and timely manner to enhance our members’ knowledge of ipsy and create a positive experience for them
Manage sensitive issues while maintaining the highest level of professionalism; provide thoughtful, prompt resolutions with empathy and poise
Recommend solutions to complex or escalated situations through research and critical thinking
Share relevant, strategic insights with our product, marketing, and technology teams regarding overall customer experience and service-related trends
Strive to exceed volume and quality goals
Help with additional projects as needed
Bachelor degree or equivalent experience
1-3 years in customer-centric industry
Strong computer and typing skills, very comfortable with web-based applications and navigation between tools
Exceptional written communication skills with keen attention to detail
Entrepreneurial spirit with ability to manage workflow efficiently
Willing to work one weekend shift per week
Experience providing customer support via social media is a plus
ipsy is the world’s largest and most passionate beauty community. The community is centered around a beauty sampling service called the Glam Bag and premier content produced by ipsy and its partner creators. Since being founded in 2011 by top YouTube creator Michelle Phan, the company has grown dramatically. On the sampling front, ipsy ships to over 1.5 million subscribers every month; on the owned content side, ipsy reaches over 20 million people every month through stylist videos and social posts.
ipsy has built a results-oriented team packed with seasoned beauty, e-commerce, tech, and studio professionals in offices in the Bay Area, NYC, and LA. The company has received over $100M in growth capital from premier investors including TPG, Sherpa and top industry insiders. Watch a video about working at ipsy here and consider joining our growing team!