My Review of the NCO Group
More and more work at home opportunities seem to involve call services. I think this has to do with the fact that so many companies have been looking for ways that they can reduce operating costs. By outsourcing their call services to freelancers, they don't have to worry about things like overtime, health insurance, and liability insurance. Since it means more work at home opportunities for me, I'm happy with the situation. (Be sure to check out my posts, Online Customer Service Jobs and Non Phone Work From Home Jobs for lots and lots more job ideas. I've got great companies listed that you'll want to look over.)
NCO Group is one organization that's looking for freelancers who would be willing to help out with their call services. After running across their ad several times on different job boards, I decided it was time to check them out. This is what I learned.
The company has been around for a long time, more than 80 years. I've always liked working for these older companies since they're generally very organized and can be trusted to pay their work at home employees a fair wage and make sure the payments get sent out on time.
Unlike most companies looking to hire work at home freelancers and seem to take in every person who applies, the NCO group has strict standards for who they'll hire. Some of the requirements that need to be met include:
• having at least a high school diploma
• the ability to keep information private
• strong computer skills
• the ability to multi-task
They would also prefer it if applicants already had some previous experience working in customer service and on call lines.
A majority of the NCO Group's work at home workforce live in the United States though they do higher qualified Canadians as well.
The software the company uses is compatible with both PC's and Mac computers.
I was put off when I discovered that a big portion of the work that the NCO group has available involves collection calls. The idea of calling people and demanding money didn't have much appeal. So far the only calls I've made for the company have been sales related with a few technical support calls thrown into the mix.
The other thing that will make this job difficult for a lot of people is that the NCO Group does require that workers have a landline that they can use for the NCO work. The landline has to be separate from the home's regular phone number.
If you don't mind spending a lot of time on the telephone, and you don't find the idea of having to make collection calls scary, I think that the NCO Group provides an excellent work at home opportunity. Most of the job leads I've seen for their work at home positions, I've seen on Indeed.com.