Last Updated on February 14, 2019 by Kelly L. This post may contain affiliate links. Regardless, I only recommend sites I've researched and/or used and trust.
American Express Offers at Home Jobs (with benefits!)
American Express is an extremely reputable, long-standing financial company. Everything from business loans, to credit cards to travel plan assistance. The idea of working for such a well-known company is amazing in and of itself, but to get to work from home for American Express is really incredible.
Before I get into more details – I do want to mention that American Express does not hire in every state – please see the following list to see whether your state is listed, they are in alphabetical order: (I hate it when I read through an entire job ad and it says – “THIS state only” – or something!)
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Alabama , Arizona, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Though they offer other home-based positions, I want to talk about the Virtual Customer Care Professional. Basically, this is customer service. Primarily helping customers resolve product and/or service inquiries. They ask for 4 years experience or a 4-year degree.
Here is the actual job post:
If you are passionate about providing superior service to small business customers, driving results and working for a world-class global brand, then the American Express Home Based Servicing (HBS) Customer Care Professional position may be an ideal fit for you. Join a global brand recognized as a Top 100 Remote Work Company (FlexJobs) and an 8x Customer Service Award Winner (JD Powers).
At American Express, we are more than just a Card, we partner with business owners to offer the products and services to help them grow and run their businesses more efficiently. Our services are 24/7 for one-on-one help, dedicated to small business owners. Card-members speak with representatives who understand their business and focus on helping resolve their issues to enable them to exceed their business goals. The story of America is written in every small business, and American Express is here to support small businesses everywhere.
As a Customer Care Professional, you own all aspects of the customer relationship. American Express Customer Care Professionals serve as the face of our brand by delivering extraordinary customer care through relationship building. Our unique servicing philosophy, Relationship Care® puts your passion to serve – and your personality – at the center of every customer interaction, creating an opportunity to deliver value to our customers while deepening relationships with our company.
At American Express, we invest in you! Recognized as one of the “world’s most admired companies”, you can earn a competitive base salary plus bonuses associated with your sales and customer service results. Employees also enjoy a generous benefits package, tuition reimbursement, retirement programs, along with comprehensive medical, dental and vision plans. Additionally, our career path planning and continuing education will help you achieve your professional goals.
Flexible to service our business customers nights and/or weekends, including some holidays, we are specifically hiring for full-time employees.
What would you do every day as a Customer Care Professional?
Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast-paced, structured customer care environment
Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy
Grow and nurture customer relationships on every interaction that results in measurable Customer value
Evaluating and analyzing account information and recommending tailored solutions to the card member, reinforcing benefits including cross-selling relevant products and services
Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency, and quality
The offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Qualifications Here are the skills and experiences we are looking for. Do these describe you?
4-year college degree OR 4 years of customer service experience, in an environment that includes but is not limited to:
Working within or owning a small business
VIP or Elite customer experience
Hotel/Hospitality Front Desk or Sales
Retail Sales/Corporate Sales/B2B sales/Account Management
Demonstrated passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
Able to work in a consultative environment, build rapport, inspire confidence, be resilient and enhance the customer experience
Able to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment
Independent, creative, and timely with the ability to not only solve the business customer’s problem but think outside of the box and go the extra mile to prevent future issues.
Experience working from a home office as part of a virtual team is preferred
Require the ability to work between the hours of 6 am – 1 am (EST) any day of the week
Weekend shifts required, including some holidays, schedules are subject to change based on business needs
Schedules will be fixed and 40 hours weekly
A secure home office free from background noise or other distractions.
Additional System Requirements:
American Express will cover the connection cost and monthly fees for dedicated telephone and internet service from an American Express approved provider in your area. The requirements are:
Dedicated and separate high-speed Internet with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISPs allowed)
Dedicated and separate analog landline phone (no VOIP – voice over internet protocol) for training and production calls. (e.g. Magic Jack, Vonage, etc.) Phone modem preferred (vs. a wall jack) where available
In the event, there is no American Express approved provider in your area, but there is a provider that can offer the appropriate cable or DSL connections, American Express would also make available a one-time reimbursement of up to $100 for any setup fees you incur with your provider. You would also receive a monthly allowance on the first paycheck of each month to help cover the costs of these services. You will be required to locate a provider who meets our connectivity requirements and arrange connections.
How Much Will I Make Working for American Express?
American Express work from home jobs pay very well – pay can start around $16 an hour and can move upwards close to $30 an hour due to bonuses and incentives. As with any customer service department — those that work in it, typically have to meet a matrix. Meaning, the customer service reps are required to meet certain quality criteria and performance criteria. Maybe it's so many calls an hour, along with a customer service satisfaction rating that's set by the company. I've worked for companies that require a CSAT (customer satisfaction) rating of 75% or higher. Typically customers are polled or surveyed and asked what their experience was with the rep. Don't let this scare you though. After training – in my experiences, they give you time to get your feet wet and a little leeway because you're learning.
How To Apply
So you're thinking….. GREAT! This is awesome. Though there are not always virtual positions open at American Express, I can say that every time I search their careers page here, and do a search for “virtual, several jobs come up as you can see here. So my suggestion is to at least check once a week and see what comes up. Though the exact position posted on this page might not come up when you're searching, something else might that you'd love even more. Good luck!
See more customer service jobs here.
Also, I want to mention — since these jobs at American Express go so quickly — you can set up an alert via American Express that will let you know when virtual positions are open. Pretty cool! I thought this might help a lot of folks stand a better chance. You can set that email alert up here. Just scroll down the page a tad and you'll see the Job Alert sign up.