DISCLOSURE: The utmost transparency with my readers is important to me. Therefore, I want to fully disclose that within this post there may be affiliate links. If an affiliate link exists, it's a product/service I trust or it wouldn't be there in the first place.
Work Forty Hour Weeks with Uber.com
**Most of these customer support jobs have been sent overseas (I assume because it was cheaper labor for Uber… but I say… shame on Uber for this!) However – I do personally know several still working from home as support reps for them. Whether they are actually hiring USA based reps at this time – it is unclear.
At first glance, it doesn’t seem like Uber.com would have much work available for someone who likes to work out of a home office. The company provides chauffeuring services. However, first impressions aren't always accurate. The truth is that not only will Uber love working with you, they have some pretty interesting work at home opportunities available.
The Type of Work Available
If you don’t love dealing with people, you’re probably not going to enjoy the work Uber.com has available. All of the work at home opportunities that Uber has available involve customer service. You’ll be speaking directly to the clients and in many cases dealing with some complaints. Be realistic about your ability to handle this type of work before applying to Uber.com.
Unlike many work at home opportunities where you never know if you’ll have work available next week or the week after, when you decide to do customer service work with Uber, you’ll not only know that you’ll be working, you’ll even know your schedule. Uber requires contractors to work 40 hours a week and they try to keep you on a fixed schedule.
Most of the people you come into contact with are going to be friendly and upbeat. You’ll learn all sorts of interesting things about the human race and you’ll never have to be worried about being bored while working for Uber.
Since you get to work at home, you won’t have to go through the hassle of getting dressed up for work. Everyday is casual Friday. If you want to spend the day on the couch and work while wearing your pajamas, that’s okay!
Make sure you read the job requirements very carefully before you apply to be a freelance customer service contractor for Uber. One of the things they’re looking for in their applicants is a college degree. While I understand why they want their contractors to be educated, I also feel that they’re missing out on some great opportunities. Were it not for that one requirement, this would be a great opportunity for college students to earn some much needed money without having to worry about messing up their study schedule.
Another thing I’m not crazy about is the hours Uber requires. If you want to stay connected to the company, you need to be willing to work on weekends and be willing to devote 40 hours a week to Uber. The good news is that the company tries to create a fixed schedule which can make planning your life a bit easier. (I'm hearing mixed info on the hours. Some working there say they have total control of their schedule, but you do need to work at least one weekend day/night. Others say they have no control over their schedule and it's totally different each week. It seems it comes down to who your manager (team leader) is.
Applying to Work for Uber
Uber.com has set things up so you can apply quickly and easily online. If they like your application, they’ll contact you and set up an interview. There is no real set time line for getting hired. Some apply and receive the creative exercise within hours, some not for two weeks or more. Some have handed in the creative exercise and heard back to set up an interview or gotten their rejection email immediately. I believe the first 100 Uber CSR hired are EMPLOYEES of Uber. Anyone hired after is actually hired through ZeroChaos, which is a staffing agency. I think the reason they went to ZeroChaos is that they are growing so fast, they had to outsource much of the process. This being said — there is still no official timeline. Be ready to wait.
The creative exercise is not complicated. There are no “set” answers. Just do your best, use common sense.
Another gray area. I believe the first 100 CSR that got hired get discounts on Uber services, insurance, paid vacation days, Uber Welcome Swag bags and maybe even 401K. I am not positive about this – it's just information I have gathered from forums and posts and talking to those hired.
The ZeroChaos hires… which is everyone hired from here on out at this point, yes there is insurance offered a THROUGH ZEROCHAOS. I've heard it's EXTREMELY expensive and not worth it. It's better to go with something like AFLAC or another private market insurance company. I have yet to uncover info on paid vacation days or 401K for ZeroChaos employees.
Also — when hired, it's temporary. Yep. I've been told you are hired for 6 months at first with the 3 month probation period. After that, you will or will not be offered an extension for 6 months or more.
Obviously, anyone that can verify or expand on any of this info, please feel free to do so in the comments section below. My post is a basic culmination of information I gathered all over the internet about Uber.
They are hiring again!! Here is current link: https://www.uber.com/jobs