Sitel Work at Home Jobs for Telecommuting WannaBes
Finding a job is hard – finding a job that you can do from home, that also offers benefits can be even harder. I hear from other moms all the time that they need to go back to work because time's are so hard, or their husband has gotten laid off, their company down-sized – different reasons and scenarios – but all have the same outcome – not enough money to get through the month. I understand this all too well.
Though I love my website and I love being an Avon rep – recently I was finding that money was getting too scarce by the end of the month. With a child now in college, tuition, books, car insurance (for a teenage BOY no less) has really raised the stakes for us financially. It was time for me… after 11 years to find a job. And though I blog about finding work at home – and HAVE worked at home for 11 years…. I wanted to find something with benefits too. That puts the job hunt on another level and slims the selection down.
I looked at several customer service telecommuting type positions – but many were part time only and offered minimum wage and no benefits. There are several good telecommuting companies out there though – and they all should be looked at if you're searching for something that can be done from home and offers REAL employment.
Discovering Sitel and Their Work at Home Employment Option
I've known there was a Sitel office here in the Asheville area for years. I have a friend that works there. He's in his 70's and loves it. He and his wife, like us – just found that the money coming in, wasn't enough for what needed to go out — at least not “comfortably”. So he applied — and was hired. At that time… when he started, I don't think Sitel had a large work at home force or even offered work at home positions.
They do now. So I checked it out.
Sitel Offers Genuine Work at Home – Decent Pay and Benefits
When my friend told me that Sitel was moving much of their workforce to a home based workforce and that they were hiring for these positions – I figured it was worth checking out.
I was really pleasantly surprised by what I found.
Sitel is a 26 year old company with 57,000 employees in over 26 countries. They are a leader amongst call center companies, twice winning Datamonitor’s annual Black Book of Outsourcing survey. Impressive.
But what was more impressive is that they offer full time and part time work at home, with pay starting at $9 an hour. Now just think about that for a minute. Maybe right now, if you're lucky enough to have a full time job making say… $11 or $12 an hour – think about how much of that goes to gas, car repairs, time, lunches, clothes (I won't go into daycare.) You probably ending up making $9 an hour or less after all is said and done.
Sitel also offers benefits. FULL benefits. They offer medical, dental and vision insurance. You can also opt in for 401K. This was something I desperately wanted and needed. At 46, I have NO 401k because I have worked for myself and I don't really make enough to “set aside” money for savings. My husband has a great 401K and it's money we have never missed – I wish I had the same, but it's never too late to get started. Continuing to save nothing on my part…. well, begets nothing. They also offer paid vacations, even for part timers.
So what's the catch?
I Applied and Got Hired
I applied three weeks ago and within about 9 days I received an email saying I would have a phone interview. This initial interview was very basic, discussed the job, pay and benefits and I was asked a few questions. If I passed that, I would be asked to do a second interview. However, my interviewer received a call from her supervisor during my interview and I was asked to proceed directly to a “scenario” and pretend I hadn't gotten a call from a customer (there will be different scenarios for different hires – just depends – they will tell you the opportunities they currently have).
I was hired on the spot after the scenario. GO ME!
After that I received another email regarding an online orientation, documents I needed to have filled out and notarized, and a computer readiness class that walks you through equipment set up. (I could not attend this class – so I ended up setting up everything on my own – it is NOT hard. They provide everything but a computer monitor.)
I begin my training this week and I could not be more pleased. I have the comfort of knowing I have a well paying, full time job with benefits – and I can do it all from home.
**I did not enjoy the account that I was training for with Sitel. It was AAA. For some reason learning maps in states I'd never been in and dealing with people in emergency situations wasn't for me. I asked both my trainer and my HR person if I could switch to something different or if I could apply/get hired as one of the virtual interviewers — I never received any response. I had no choice but to discontinue. It was really disappointing because I know I would have been a valued employee. I'm a hard worker and college educated with tons of professional experience. I think they are a great company – hopefully I can interview with them again for something that's a better fit for me and them.
Drawbacks with an At Home Sitel Position
I can't see any so far – but I have worked at home for 11 years – so it's not a new concept for me. Neither is setting up tech-y stuff
and troubleshooting any issues. However – they DO offer the computer readiness class and a tech support hotline. So I am sure there are many employees that had no experience with this technology that with their class and tech support were able to be up and running.
If you like being around people and having office buddies etc – you;re not going to like this. You are ALONE. Not on your own, no help to figure out how to do your job…. but there is no one there next to you. You are prepared to do the job because they offer 4 weeks PAID training – but it's not going to be like working at an office.
You will also need to have a QUIET work space. Might sound like a great job if you have little kids – but understand… you can't have junior asking you for a cookie or crying about his BOO BOO while your taking a customer service call. BIG NO. The same goes for TVs blaring, dogs barking, music playing….
NO NO NO.
QUIET. That's just common sense.
An Extra Perk
Sitel offers a $200 bonus for referrals. Yep. Plain and simple. If you work for Sitel for 90 days and you refer someone else and they work for 90 days – you get a $200 bonus. Even referring one persona month could end up being a nice little extra stash of cash. Of course – they have to stay for 90 days after training – hopefully longer – but it is a nice little incentive that the company offers.