Home Jobs with Cruise.com – Customer Support Positions

Cruise.com Offers Work at Home Jobs For People Who Love Customer Service

Though some might think home jobs are elusive, I disagree. I've seen over the last 15 years, that home based jobs are booming. And I don’t know about you, but I’m loving how so many companies have worked out a way to handle their customer service so that it provides even more opportunity for those of us who would rather work at home than in a traditional environment to earn a living. Cruise.com is one of those companies.

What Cruise.com is Looking for in Home Based Workers

Cruise.com is pretty specific about the type of professional they’re looking for. They want someone who has a background in the cruise industry, who has a knack for customer service and communicating with people, and who has the drive and focus needed to work from home. The neat thing about the opportunity is that if your application gets accepted, you won’t be a freelance contractor for the company. They consider you a paid employee and even provide benefits.

The company is very similar in set up to popular travel websites like Priceline, Travelocity, and Expedia. The difference is that they serve the niche cruise industry only. In addition to helping travelers book standard cruises, the company also provides services to those who are looking for a more specialized type of trio, such as wine cruises, singles cruises, wedding cruises, and more. Customers who use the site’s services have a wide assortment of destinations to choose from and use the site to get instant quotes.

The Pay Working for Cruise.com

It’s my understanding that the pay, in comparison to the amount of work Cruise.com expects you to do in an hour is on the low side. It appears that the company usually pays between $10 to $15 an hour. In addition to an hourly wage, you’ll also get benefits which include:
401(k) plan
healthcare as well as a dental plan
paid holidays
paid sick days
Travel rate discounts.

One big downside I’ve heard about with regards to this company is that the number of hours you work from one week to the next can vary depending on the season. There are some weeks where you may be overwhelmed by the amount of work that needs to be accomplished, and other weeks where you’ll have to find additional freelancing opportunities in order to make ends meet.

The Training Program

If you’re application is accepted, you’ll be asked to complete a three-week training program before you become a paid employee of Cruise.com. Not only is this training program paid, but since it’s web based, you’ll be able to do it from your home office. The training program does take place from 10 a.m. to 7 p.m. EST. The company has pre-arranged training sessions so you may have to wait for the next one to start.

Final Thoughts

This is a legit work at home opportunity and I think that anyone who enjoys customer service work can make some decent money working for Cruise.com, especially considering the great benefits package. My only concern is the possibility of the hours getting cut during slow periods, which is why I strongly recommend that you have at least one or two additional sources of income at the same time. For this same reason, I suggest you have at least a few months’ worth of living money saved up before you start working for Cruise.com so that you won’t have to worry about paying your bills when you hit a slow period.

Cruise.com