Last Updated on February 14, 2019 by Kelly L. This post may contain affiliate links. Regardless, I only recommend sites I've researched and/or used and trust.
Convergys Offers Work in Customer Service, Sales & Service, and Tech Support
If you have an outgoing personality, lots of energy to spare, and a positive attitude, you could be exactly the kind of freelance contractor that Convergys is currently looking for. They’re a company who relies heavily on the work at home workforce. The work the company currently has available is mostly phone work so you really do have to like talking to people.
Who They Are
Convergys is a global company that has a surprising number of Fortune 500 companies on their client list. They basically act as a customer outsourcing program for these companies. So the better you are at smoothing over customer service issues, the more you will enjoy working for Convergys. The company currently has about 89,000 employees and freelance contractors working for them.
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If you get easily bored, you will love working for Convergys. The calls are very fast paced, and it seems like each one is just a little bit different. While I love the fast pace, I also know some people will find it a bit overwhelming and have a difficult time coping.
The company has a really impressive incentives program which make it possible for you to increase your earning and enjoy some things you wouldn’t normally buy for yourself.
The training program doesn’t last very long, but it is very detailed and by the time you’ve completed the program, you will have the confidence to handle any problem that comes your way. The training programs are scheduled at certain times so after being hired by the company, you might have to wait for the next training program to roll around. The company usually has a couple of training classes each month.
The company is very good about paying on time. According to Glassdoor, the average pay for hourly customer support reps is around $11.00 an hour. (See my post, Online Customer Service Jobs for more great work from home customer service positions. You might also want to check out my list of NO Phone Work at Home Jobs too.)
Although Convergys loves to work with Americans, just because you live in the United State, it doesn’t mean you’ll be able to get a job. Right now the company only hires people who live in 35 of the 50 states. AL, AZ, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, MT, NE, NM, NY, NC, ND, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, WA, WV, WI, WY.
You can still join their Talent Network, to be notified when jobs in your state open up.
You should be aware that in order to make really good money with Convergys, you will have to handle a vast number of sales calls. If that’s something you’re comfortable with, and you think you’ll be good at it, you could use Convergys to make a really good income while working out of your living room. You can search for Convergys work from home jobs that are currently open here.