Work From Home • Seasonal Customer Care Specialist • $14.55+ an Hour

Job Description

For over 100 years, Nordstrom has created a reputation of Legendary Customer Service. As a Customer CARE Specialist, you will be an Ambassador for Nordstrom, handling real-time phone calls, e-mails, and live chats from customers in a virtual environment.

A successful candidate is compassionate, empathetic, enthusiastic, solutions-oriented, and committed to upholding the tradition of Nordstrom’s Legendary Customer Service. Our Customer Care Specialists embrace technology and feel confident and comfortable working autonomously in a virtual environment.

Candidates must reside within the state of South Carolina – other restrictions may apply

Hours of Operation: Nordstrom Customer CARE operates 24 hours a day, 7 days a week

• Multiple shifts (days/times) are available

• 5 days a week, 8-hour shifts (one weekend day, per week required)
• Morning, Daytime & Afternoon/Evening shift availability
• Schedules will be available at time of offer

Start Dates: Multiple start dates beginning as early as mid-April 2021

Paid! Training:

• Monday – Friday 9:00AM CST – 6:00PM CST for first 3 weeks in the role
• Attendance at training is required

Work from Home Subsidy! $50/month

Opportunity! Seasonal employees may have the opportunity to transition to long-term positions or qualify for additional seasonal opportunities based on performance and business need

A day in the life…

• Consistently deliver Nordstrom’s legendary customer service by supporting our customers via phone, chat and/or email
• Work in a fast-paced environment, answering inquiries, troubleshooting and resolving concerns, and connecting our customers with the products and services that create loyal Nordstrom customers
• Interact with customers while simultaneously pulling up and reviewing their information, navigating multiple systems for resolution, and creating case notes with each call
• Achieve and maintain performance measures with an emphasis on customer satisfaction, quality, reliability, and attention to detail
• Engage and collaborate with team members virtually inclusive of team and recognition meetings

 

You own this if you have…

• Passion for providing excellent customer service
• A talent for critical thinking and problem solving
• The ability to multi-task at a high level and manage time effectively
• Great verbal and written communication along with active listening skills
• A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment
• Strong professional and personal accountability – both are critical to your success in a virtual environment
• Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors
• The ability to work an 8-hour shift and set schedule, with required overtime as business needs require
• A quiet, distraction free, secure home workspace
• 6+ months experience within a customer service facing environment required
• The ability to meet the following technical requirements prior to start date:

• Wired, high speed Internet (No Satellite Internet) High: Minimum download speed 15 MB and Minimum upload speed 2 MB/s
• Modem or Router w/ Ethernet Port – Thin client must connect directly and will not support wireless internet connection (Wi-Fi)

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Nordstrom Careers Privacy Policy: https://careers.nordstrom.com/#/contact-us/privacy

© 2020 Nordstrom, Inc.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Job Types: Full-time, Temporary

Pay: From $14.55 per hour

Benefits:

• Employee discount
• Paid training
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekends

Work Location:

• Fully Remote

Employment Length:

• 1 - 3 months

Company's website:

• Careers.Nordstrom.com

COVID-19 Precaution(s):

• Remote interview process

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