JOB DESCRIPTION AND DETAILS
Hiring Now for Customer Service Representative
Customer Support Specialist
Pay Rate $14.00
Shift Times / Schedule
1st Shift - 7:00 AM to 4:00 PM
2nd Shift - 4:00 PM to 12:00 AM
3rd Shift - 12:00 AM to 7:00 AM
- 1 year of Customer Service Experience
- WIFI/Internet Service at home (required)
- Noise Canceling Headphone (required)
- Laptop or Desktop Computer (required)
- Superb telephone etiquette
- Typing /PC Skills, familiar with Microsoft Office Software
- High school diploma or its equivalent
- Ability to multitask use multiple screen and data bases with ease
- Internet platform savvy
Schedules run 24/7. Mondays are the busiest days as well as Friday and Saturday. There is a 30 min unpaid lunch and two (2) paid - 15 min breaks.
The Call Center is a 7 days per week operation, requiring candidates to be able to work weekends and holidays
Customer service oriented people to assist customers whose vehicle has broken down and are in need of service. Our people take Inbound/Outbound calls from customers and service providers to enable the most customer friendly experience. We are looking for people that are computer literate, great at active listening, and flexible with work schedule and responsibilities and have a positive/upbeat attitude
Use the company's platform to manage roadside events.
- Take Inbound/Outbound calls from customers and service providers.
- Possess the ability to effectively diffuse high tension situations
- Follow established polices for communication to both parties.
- Answer incoming phone lines and process the information in an accurate, timely, and courteous manner.
- Follow established policies for caller active listening and probing, information gathering, and customer service.
- Use logic/comprehensive reasoning skills to address and resolve customer roadside assistance issues
- Call potential providers and assist with onboarding or platform support as well as perform other duties assigned, after all, wearing many hats is part of the start-up life
QUIET WORKING ENVIRONMENT
Away from all distractions/disturbances
Away from outside noise
TO APPLY/DETAILS - SEE ORIGINAL JOB POST - CLICK HERE
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