Work from Home Customer Service Rep – Entry level
Website OMNI
This is the start of your journey to contracting with Omni. Once you have joined our community of remote customer care contractors, you will have exclusive access to view all open contracts.
Begin your journey by clicking the “Apply Now” button and completing your profile. As part of the application process, you'll need to take an online assessment which will only take 15 minutes to complete. If you meet the requirements, you'll receive an invitation within 24 hours to log in to our online portal where you can view and apply to contracts that match your interests. Don't forget to check out our technology requirements before applying.
Overview
Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.
You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.
Schedule:
Flexible work schedule options available
Majority of work hours are during weekdays and daytime
Opportunity to create a work schedule that works best for you
Earnings & Revenue:
Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour
Pay is determined by your phone call status when assisting customers
Additional incentives available based on client and performance metrics.
Required Skills for Successful Contractors:
Exceptional written and verbal communication skills
Proven track record in customer service and delivering outstanding customer care
Keen attention to detail with strong problem-solving skills
Friendly, empathetic tone, and professional demeanor
Self-motivated, proactive, and resourceful mindset
Proficient in using technology, including computer applications and software.
Important Information
Technology & Equipment Requirements:
Quiet and secure work environment during working hours
Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)
Wired USB headset with microphone for clear communication
High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity. Please note: You cannot use Mobile home internet (T-Mobile/Verizon, etc) or Satellite internet service.
Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)
Valid and up-to-date antivirus software installed
Smart phone, Android tablet or iPad is required for program work, along with an authentication app.
Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)
Work Environment Requirements:
Quiet, uninterrupted space
Organized desk area
URL: https://careers-omniinteractions.icims.com/jobs/1980/work-from-home-customer-service-rep-in-a-contractor-role—omni/job
To apply for this job please visit careers-omniinteractions.icims.com.
