JOB DESCRIPTION AND DETAILS
Where will your career take you?
We're not just any travel management company.
We help clients travel smart and achieve more.
VIP Travel Consultant
SABRE GDS EXPERIENCE REQUIRED
THIS CAN BE A VIRTUAL, HOME-BASED POSITION
PREVIOUS VIP EXPERIENCE REQUIRED
Fulfills VIP and executive-level travel related requests in airline ticketing arrangements, hotel accommodations and car rentals to result in maximized profitability for the client and BCD Travel. Provides customer service through the communication of travel related information.
Essential Duties and Responsibilities Include:
Books reservations for air travel, hotel and car rentals, including limo, AMTRAK, FBO car deliveries, meeting rooms, day rooms, showers at airport, day passes to club rooms, and following up when necessary to complete the reservation.
May also process mileage tickets, upgrades, passports, visas, and reservations for direct reports and family members
Responds to requests for price quotations utilizing automated system(s) for domestic and international itineraries.
Conforms to client travel standards and policies.
Promotes the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. Applies discount programs appropriately.
Moves market share for BCD Travel preferred suppliers.
Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications.
Remains informed of all airline rules and regulations and current affairs. Communicates information to clients accurately and appropriately.
Achieves individual and contractual service level goals related to telephone, quality, and productivity.
Maintains client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included.
Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control.
Ensures optimum customer service through effective use of phone systems and positive telephone service techniques.
Knows and properly uses: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts.
Assume Lead Consultant role when required.
Must be able to come to work promptly and regularly
Must be able to take direction and work well with others
Must be able to work under the stress of and meet deadlines
Must be able to concentrate and perform accurately while meeting applicable productivity measures
Must be able to change productively and to handle other tasks as assigned
Work independently in the absence of supervision
Assumes and performs other duties and responsibilities not specifically outlined herein, as requested.
Professional telephone skills
Ability to work independently, exercising discretion and judgment.
Ability to manage multiple tasks and changing priorities
Capability of maintaining a favorable company image when interfacing with outside sources
Ability to maintain work volume and quality consistent with peers
Proven pursuit of learning and self-development
Ability to manage responsibilities in a manner to result in lower costs and better efficiencies for the company
Ability to demonstrate personal and organizational integrity
Competency to maintain positive client and co-worker relationships—Establishing, developing, and maintaining trust and loyalty over time and through changes
Capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility
Effective oral and written communications
Organizational skills that result in high productivity
Minimum of four (4) + years active VIP Travel Consultant experience in the past 6 years.
Strong domestic knowledge and strong international knowledge.
Above average productivity level (subject to management assessment for off-the-phone projects).
Achieve established office goals for measurable accuracy.
Demonstrated professional customer service skills.
Proficiency on Sabre GDS.
Knowledge of online booking tool, Concur, preferred for VIP profile updates.
Demonstrated internet research skills for customer information.
Ability to work nights and weekends when needed or scheduled.
Field of Interest Category: Travel Operations
Percent of Travel: 0%
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