JOB DESCRIPTION AND DETAILS
Do you have…
A commitment to providing exceptional service?
Professional expertise and a passion for what you do?
A high level of integrity?
An ability to work independently and collaboratively as a team member?
Creative thinking and problem-solving skills?
Dedication to developing your own skills and knowledge?
Our most successful associates demonstrate these qualities every day.
The primary duties of the Travel Help Desk Agent are to:
Properly answers and accurately processes incoming telephone calls and e-mails related to website inquiries while demonstrating a pleasant and professional manner. Delivers extraordinary customer service to AAA Members by accurately answering inquiries and interpreting Club policies and providing travel recommendations to meet Members’ needs. Proficiency in completing air, car, hotel, rail, cruise, and tour reservations using appropriate software. Intervenes on Member’s behalf to resolve any booking/reservation issues.
Provides Members with all necessary instruction to navigate all areas of the Travel website and ensure complete Member satisfaction. Operate applicable automated reservation and ticketing systems. Participates as user in testing of new systems/procedures. Must establish strong working relationship with e-Business in order to handle technical online issues. Able to assist in the development and training of Level I agents.
Ability to work with all business lines to satisfy Members’ requests. Demonstrates creative problem solving skills and identifies alternatives; considers the likely impact of decisions before implementing them. Keeps current on new developments, products, services, policy changes, etc., and applies them correctly in performing tasks; maintains a high level of expertise in technical/functional areas as they relate to the internet.
High School Diploma or equivalent.
Two (2) to four (4) years of travel experience, and the equivalent of two (2) to four (4) years of customer service.
Demonstrated knowledge of PC-based systems, GDS systems, internet, and excellent keyboarding skills to accurately and efficiently complete daily work assignments.
Ability to creatively problem solve and identify alternatives; considers the likely impact of decisions before implementation. Ability to correctly apply new systems, products, services, policy changes, etc., to job duties.
To the qualified candidate, we offer:
A 5-6 week paid training program in our Hamilton, NJ location with option to be virtual (work from home) following training.
A competitive salary based on experience plus shift differential.
A set schedule for this position of 4pm - 12pm, 5 days per week, including 1 Saturday OR Sunday.
Comprehensive benefit package including over 3 weeks of Paid Time Off during the first year, 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts to highlight a few of the offerings.
The opportunity to work in an environment where you can see the impact of your contributions on a daily basis
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