JOB DESCRIPTION AND DETAILS
KeyPoint Government Solutions is currently seeking candidates for the Reviewer position. Candidates for this opening may work from home.
Reviewers retrieve federal background investigations cases utilizing an OPM computer reporting system. Once the Reviewer reviews the case to ensure it is complete and meets customer requirements, the Reviewer will submit the case to OPM for final customer review. Reviewer communicates with field staff regarding any case issues. This position follows clearly detailed specific procedures in completing several repetitive administrative steps performed in a prescribed or slightly varied sequence. Tasks could involve assisting with quality audits. Some subject-matter knowledge is preferred. Work is routine and repetitive and follows various standardized operating procedures.
Please note: Work Schedules may include rotating weekend work, with weekday hours off.
Follows standard work instructions to provide guidance on the OPM handbook and its applications to field investigators
Assist the field investigations unit in reworking deficient cases
Proficient in using the Internet to research addresses and phone numbers
Reviews reports of investigation for contract compliance
Complete rebuttals on deficient notices to try to get the deficient rating overturned
Identifies and tracks common trends for OPM reopens and communicates trends to management
Assists in identifying information that needs to be discussed with OPM for clarification
Works closely with Field Mangers, Contract Liaisons and Field Investigators to complete cases to OPM specifications and timeliness parameters
Provides clarification to the field staff concerning OPM deficient notifications
Other duties as assigned
Bachelor’s Degree or equivalent work experience preferred
High School diploma or GED and one to two years progressively responsible administrative work experience
New Hire Orientation
Experience reviewing federal background investigations preferred
Experience with PIPS and FWS preferred
Must have intermediate or better computer skills, including MS Office
Above average internet search skills
Good oral and written communications skills
Strong customer service orientation, particularly with internal customers
Ability to work independently and with supervision
Must be detail oriented, accurate and organized
Must be dependable and responsible
U.S. citizenship (required for federal security clearance)
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