Work at Home Retail Phone Support (part-time)

Website ContactUs LLC

ContactUS Communications based in Columbus, Ohio is expanding our Work at Home program.
You must have your own computer/laptop, Pass a speed test for high speed internet, ethernet cord, high quality headset with a microphone and a quiet work space. You also must be 18 with a HS Diploma or GED
Training is for 1 week, followed by 1 week of nesting. The training times are either 12p-8:30p EST or 1:30p-10p EST. 100% Attendance during training is required. The production hours for work schedules after training are late afternoon, evenings and weekends. There is an opportunity to work a part-time shift in the evening AFTER training is complete. Please let your recruiter know your availability.
If you are interested and want to schedule a phone interview with one of our recruiters, please feel free to add yourself to our calendars by clicking this link: ContactUs Bookings .
What a typical day looks like:
  • Input information from interactions into customer management system.
  • Handle incoming calls from customers
  • Look up product information to provide answers and recommendations.
  • Explain products in a clear and professional manner.
  • Obtain and examine all relevant information to assess validity of complaints.
  • Quickly assess customer needs and proactively provide solutions.
  • Consistently use sale approach and techniques based on product.
  • Refer unresolved customer grievances to designated departments.
  • Comfortable using PC platforms, Microsoft Office
  • Ability to type 25 wpm or greater
  • Friendly, Energetic and personable attitude
  • Excellent verbal and written communication skills
  • Excellent troubleshooting skills
  • Flexible team player with ability to execute duties efficiently
  • Reliable and conscientious
  • Good organizational skills and work habits
  • Ability to work alone with minimal assistance
  • Flexible schedule including evening and weekends up to midnight
  • Ability to be flexible and quickly adapt to changing business need
Benefits include:
  • Paid Time Off
  • Paid Training
  • Medical/Dental/Vision Insurance
  • 401K Plan
  • Opportunity for advancement
  • Competitive starting wage
  • Work in the comfort of your home

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