JOB DESCRIPTION AND DETAILS
The primary responsibility of this position is to maintain the continuity of CareGivers services during non-business office hours. Receives inquiry telephone calls from clients, explains CareGivers features and benefits as they relate to client needs, provides general information about service delivery, cost and payment arrangements. Schedules and/or reschedules cases, and expedites problems incurred by employees and clients, notifying the designated supervisor as necessary.
The On-call Coordinator works at home and maintains a daily Telephone Log of all coordinating activities and time worked. To keep current on daily changes, the On-call Coordinator “takes report” twice daily by telephone with a Service Coordinator in the office, and will be required to bring on-call logs to the office once a week. To keep abreast of general operating practices and procedures, the On-call Coordinator may also be asked to attend service office staff meetings. A company cell phone will be provided.
We’re Looking For: –
An excellent multi-tasker who is organized & dependable, with top-notch problem solving and communication skills. –
A team player with strong detail retention abilities, who takes pride in a job well done. –
Customer service or health care experience strongly preferred. –
High school diploma required.
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