JOB DESCRIPTION AND DETAILS
Hyatt is looking for individuals to work from home as a Guest Service Associate.
Please note this position can only be worked remotely from the following states: Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Louisiana, Michigan, Minnesota, Missouri, Nebraska, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah and Wisconsin.
Home Agent Guest Service Associates will provide Hyatt guests with exceptional customer service throughout the inbound reservation process. Home Agent Guest Service Associates must have high speed internet access and a quiet, secure workspace. Strong verbal and written communication skills, the ability to work independently, and have the aptitude and ability to successfully perform in a sales role, in union with a high degree of customer service orientation. A Home Agent Guest Service Associate must multi-task (talk, type, search multiple screens) without impact to the guest. Must be computer savvy and have the ability to type and utilize keyboard functions to navigate multiple programs and screens quickly and accurately.
· Adaptability to change, resilience and open-mindedness
· Reliable and dependable
· Highly sales focused
Highly customer service focused
Enhances the brand and does not detract from the brand
Needs to fit with our learning style - more of a self- study environment
Willingness to provide feedback to management
Self-motivated, requires little supervision
Self-disciplined and self-managed
Needs to be computer/technology savvy- our future focus will become even more reliant on technology
· Cognitive ability to learn and process new information and choose appropriate action. This also includes:
· Situational judgment
· Reading comprehension skills
· Advanced interpersonal skills (professionalism, respect/empathy, social aptitude, friendly disposition, positive attitude, patience)
Begin your new career at Hyatt. Earn $11.00 per hour. Watch your wage grow with performance based increases at set intervals throughout the year.
Preference will be given to applicants with experience handling customer service related calls in a home environment.
The ideal candidate MUST be able to work one of the following set Central Standard Time schedules once training is completed:
FULL TIME (40 HOUR – 5 x 8 HOURS) SCHEDULES:
10:00am – 6:30pm (Monday & Tuesday off)
10:00am – 6:30pm (Thursday & Friday off)
12:00pm – 8:30pm (Tuesday & Saturday off)
1:00pm – 9:30pm (Wednesday & Thursday off)
1:00pm – 9:30pm (Monday & Tuesday off)
2:00pm – 10:30pm (Sunday & Tuesday off)
3:30pm – 12:00am (Sunday & Friday off)
5:30pm – 2:00am (Sunday & Monday off)
5:30pm – 2:00am (Friday & Saturday off)
FULL TIME (40 HOUR – 4 x 10 HOURS) SCHEDULES:
10:30am – 9:00pm (Monday, Wednesday & Friday off)
12:00pm – 10:30pm (Sunday, Tuesday & Wednesday off)
2:00pm – 12:30am (Sunday, Wednesday & Friday off)
3:30pm – 2:00am (Monday, Thursday & Saturday off)
FULL TIME (40 HOUR – SPLIT SHIFT) SCHEDULES:
10:00am – 2:00pm & 4:00pm – 8:00pm (Wednesday & Thursday off)
10:00am – 2:00pm & 6:00pm – 10:00pm (Monday & Tuesday off)
11:30am – 3:30pm & 7:30pm – 11:30pm (Tuesday & Wednesday off)
12:00pm – 4:00pm & 8:00pm – 12:00am (Wednesday & Saturday off)Associate Provides:
High Speed Internet Service. Internet Speed must be 7 Mbps or higher. Internet via wireless phone tethering, mobile broadband hotspot, dial-up, satellite, or High Speed Internet Services under 7 Mbps download speed will not be allowed.
Dual monitors. Required to have 2 monitors which must be identical (17-22” size range). AOC brand of monitor will not be allowed at this time. The following monitor resolutions are allowed:
Screen Size 17-19” must have these resolutions: 1600x1200, 1280x1024.
Screen Size 20” or higher must have these resolutions: 1920x1080, 1680x1050, 1440x900
Monitor Cables. (TWO required) Digital Visual Interface (DVI) required for both ends of the cables. Monitor cables must be able to plug into DVI port on the back of the thin client and thin client adapter as well as the DVI ports in the back of the monitors. Monitors must be equipped with both power cables as well as DVI cables (2). VGA cables will not be allowed.
USB wired Keyboard (PS/2 interface and/or wireless are not supported)
USB wired Mouse (PS/2 interface and /or wireless are not supported)
Patch cable (Ethernet Cable = cat5, RJ45)
Router. Router with Ethernet port for wired connection to thin client (computer). Router can be integrated into the cable/DSL modem device.
Thin Client (Computer)
Thin Client Adapter for dual monitors
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
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