JOB DESCRIPTION AND DETAILS
Are you ready to be a part of something epic? Sutherland’s Work at Home Team, CloudSource, is hiring full-time professionals to provide user support for one of the world's largest gaming platforms!
Note: Weekly hours will range between 30 and 40 depending on business needs and agent performance.
This is the job for you if:
You are an experienced gamer and/or have a background in gaming technical support
You know how to deliver great customer service
You are an early adopter: the first of your friends to buy the latest gaming platform
You are the "Go-To" person who helps others get the most out of their systems
You are technically savvy and understand Routers/Streaming Video/Web Applications
If this describes you down to your core, then we want you on our team!
We’ll give you the opportunity to showcase your superior customer support and troubleshooting skills, while developing your expertise in all aspects of the gaming platform. We’re looking for dynamic, outside-the-box thinkers with the individual initiative to do everything possible to ensure that every customer is satisfied.
As a Work at Home Gaming Support & Service Representative, you will be answering inbound calls to provide exceptional customer service to consumers. In this role, you also provide technical support by answering inquiries, solving problems, and troubleshooting issues using call flows, knowledge bases, and published materials.
We’re looking for talented, dedicated professionals from diverse backgrounds and cultures with a genuine interest in technology to provide outstanding customer service to our major gaming system's user community.
What we need from you:
Passion for the customer and the customer’s experience
Ability to recognize and respond to customer needs and demonstrate sincere commitment to resolving those needs
Discipline and independence to work remotely from home
Familiarity with social networking (Facebook, Twitter, YouTube, etc.)
Ability to maintain productivity standards and meet agreed-upon objectives
A demonstrated ability to perform at a high level, with a strong aptitude to adjust to change
Excellent verbal and written communication skills; proficient reading skills to analyze, interpret, and address customer needs
The ability to handle multiple tasks simultaneously, including offline or special project work
Basic experience using Microsoft Office suite
A minimum of one year of customer service experience, preferably in a contact center environment
Minimum keyboard skills of 30 WPM (verified with typing test during application process)
High School Diploma/GED
Sutherland CloudSource is on the lookout for the best in class. Are you wondering if you have what it takes to be the best? Better yet, do you already know you’re the best? We want to hear from YOU!
Technical Requirements: (Your system will be tested during our application/assessment process)
o 2.0 Ghz Dual Core or better processor
o 2 GB RAM (some employment opportunities require a minimum of 4 GB RAM)
o 10 GB available hard drive space
o Sound card
o Windows 7, including Windows 8 and 8.1
(Note: some employment opportunities are available for consultants with only Windows Vista installed)
o Dual ear (designed to minimize audio interference from outside sources)
o Noise cancelling microphone
o Minimum Internet speeds of 5 Mbps upload and 7 Mbps download. Regardless, your connection must in all cases continuously support outstanding call quality and high speed interactive response rates while working with client tools. When you connect to the Internet, the upload and download speeds you experience will vary based on a variety of factors including the configuration of your computer, the number of concurrent users at in your household, the speed of the Websites you or others in your household are accessing, network or Internet congestion outside of your household, and other factors. Stated speeds and uninterrupted use of Internet service are typically not guaranteed by Internet access providers. During peak hours, actual upload and download speeds will likely be lower than speeds promised to you in "as fast as" packages offered to you by your provider. Therefore, Sutherland Global Services cannot predict with certainty that the results from a speed test will, in fact, support the outstanding call quality or interactive speeds requirements our consultants need. Generally speaking, the faster the upload and download speed of your Internet connection, the better.
Note: Operating systems not supported include Android, Chromium, iOS, MacOS, Unix, Windows XP, Windows Vista Home Basic, Windows 7 Starter, and Windows 8 RT
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