JOB DESCRIPTION AND DETAILS
Join our team at Intelenet Global Services to work in the fast-paced world of the travel and hospitality industry. We are currently seeking 14 associates to assist customers with booking memorable reservations on our travel rewards account. Customer service experience, previous travel industry experience and work from home call/contact center experience are preferred, but an outstanding work ethic and strong drive to succeed is a must! Training starts July 24 th . Apply today for a chance to take part in this exciting opportunity. We're excited to meet you and see why you are the perfect fit for the team!
Agents answer incoming calls from card members who want to redeem their reward points to book trips. Calls include providing travel options (air, hotel and car), booking travel, assisting with navigation of the travel website, cancelling trips, etc.
This is a work-from-home position. Computer equipment and software provided. Candidates must provide high speed internet access.
Booking leisure domestic and international reservations
Provide excellent customer service over the phone to customers
Navigate a computerized data entry system or other relevant applications
Previous experience working in a work-from-home call center environment, required
Previous travel experience booking air, hotel, car, etc, preferred
Provide high speed internet access in your home
Must be at least 3MB upload/10MB download speed, cannot be satellite ISP
Must provide proof of internet connection and speed to be considered
Must be available to start on July 24 th , and attend all training sessions, without any absence, for the first 5 weeks
Training is Monday-Friday, 9am-5:30pm CST
Be proficient in computer operation and website navigation
Must be able to multi-task between multiple computer programs and websites
Able to work independently
Have excellent customer communications skills, both oral and written
Knowledge of general office PC-based programs, including MS Word, Excel, PowerPoint, and Outlook
Ability to work in an constantly changing and fast paced environment
Strong judgment and decision-making skills
Superior negotiating skills
Work from the comfort of your own home
Comprehensive benefits including IATAN travel benefits
Computer equipment provided
Job Stability - Growth Opportunities
Wide variety of schedules available - morning, afternoon shifts, and evening shifts!
Also, you will need to be able to work one weekend day
Shift differential for working hours between 7pm - 4:59am!
Comprehensive Benefits (eligible for most after 60 days): Medical, Dental, Vision, 401K, Company-Paid Life Insurance, Short Term and Long Term Disability Insurance, Prescription Drug Savings plan, and more!
Paid Time Off after 90 days (80hrs. first year)
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