JOB DESCRIPTION AND DETAILS
Customer Service Associate 2
At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance.
Achievements with impact: that’s what drives us. How about you?
We are looking for highly motivated, energetic and dedicated individuals to fill the role of Customer Service Home Agent. This role is a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with dedication. Representatives will interact with clients to address and resolve inquiries by taking ownership of the client experience.
On a day to day basis our Customer Service Representatives will be called on to:
Serve as the human voice and personality behind the Citi brand providing quality customer service with each and every client interaction
Effectively break down information and identify opportunities to gain client agreement and trust
Take ownership of every client experience
Utilize good judgment and understanding of company policy to effectively make decisions to resolve client issues
Achieve monthly individual and team based targeted performance goals
Commit to treating clients and teammates with the utmost integrity and respect
Challenge yourself and raise the bar for excellence in customer service
We accomplish this all within a state of the art facility which allows employees to work from their home offices after they have been employed with Citi for six months.
We find that in order to be successful in this role Customer Service Representatives should have:
***MUST LIVE WITHIN 50 MILES RADIUS OF ROY, UT LOCATION AND WORK ONSITE FOR THE FIRST 4-6 MONTHS***
Minimum 1 year of customer service experience (financial services, call center, retail, etc.)
Excellent communication, decision making, persuasion and problem resolution skills
Experience working in fast-paced, goal oriented and team based structured environment
Proficiency with Windows based applications (ability to navigate within multiple screens)
High School Diploma, GED or relevant experience required
A strong interest in continued learning and career advancement opportunities
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