JOB DESCRIPTION AND DETAILS
OkCupid is seeking a Community Moderator for the Customer Experience and Moderation Response Team!
We’re looking for a talented writer with customer service experience to join us in a work-from-home email support position. You’ll play a critical role in keeping the site free from scammer and harasser accounts, and ensuring user happiness.
In this role, you will:
Use your excellent email communication skills to respond to customer inquiries in an upbeat and timely fashion
Detect and remove fake accounts and harassing users from the site
Review and moderate content including profiles, photos, and messages
Handle a small number of inquiries about sensitive topics that require strong empathy and tact
Troubleshoot problems and provide explanations to our growing user base via email
Work from your home computer 40 hours per week. Schedule is mostly flexible, but we will need a commitment to working one four-hour shift over the weekend
We’re looking for:
Excellent written communication skills
Excellent attention to detail
Extensive experience in a customer service environment
Strong understanding of internet norms and interactions
The ability to understand sometimes complicated scenarios and respond with well-thought-out written solutions
The ability to work reliably and independently from home
A well-written cover letter stating why you’re excited to work for OkCupid
Bonus points for:
Prior experience with digital fraud prevention
Prior experience with website moderation
Familiarity with OkCupid
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