JOB DESCRIPTION AND DETAILS
Are you looking to help instructors and students while simultaneously changing education for the better? Do you believe that everyone learns a little differently and needs a personalized approach? Can Freaky-Friday yourself into someone else’s shoes to better empathize and understand the situation? Do you want to make progress and help a company grow on a daily basis?
Come work for Knewton as a Client Services Contractor.
Client Services is responsible for providing exceptional customer service to our instructors and student who use our ridiculously awesome adaptive learning, educational software. You have the chance to help improve our products by sharing customer feedback and support our sales team.
We’re seeking someone available on the weekends and late nights, who is down with working from home. We’ll even give you a shiny new MacBook Air to use.
What you'll do...
Act as the key point of contact and communication with customers to answer client inquiries via email, live chat and phone
Provide super friendly and empathetically powered customer support
Provide the community with the materials and resources they need to effectively use Knewton products
Collect and share feedback from the community to assist with product development and research
Serve as an expert for customers on Knewton-powered products (don’t worry - we’ll teach you!)
Work with the Production Support team to escalate and resolve technical issues
Create and manage user accounts and courses
Amiable and empathetic personality and approach to work
Ability to quickly learn and apply subject matter taught in training
Proficiency with Mac operating system and Google tools
Ability to work in a team oriented, fast changing environment
Self-motivated, determined, and able to work independently and autonomously when needed
Excellent verbal and written communication skills
Detail oriented with demonstrated high level of organization and multitasking skills
Find out more...