JOB DESCRIPTION AND DETAILS
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.
For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)
Wellness Coordinators provide telephonic care coordination and assistance with locating needed clinical and community resources to ensure successful outcomes and maintain a high level of customer service. They are responsible for entering relevant data and clinical information into multiple platforms.
Outreach to members or providers who require additional assistance with complex situations
Close collaboration with ICCM, other Optum functional teams, referring PHP RN CM's and Optum network team
Assist with direct linkage to available providers and confirm successful linkage with an appropriate provider
Assists enrollees with understanding locating community support services and confirms successful linkage
Assist with provider searches when necessary to meet specific clinical needs, availability issues or geo - access issues
Outreach to members who require assistance navigating to an appropriate level of care or provider following an adverse benefit decision
Provide information about adverse benefit decisions and assist with linkage to appropriate Appeals team if necessary
Assist with coordination and organization of multidisciplinary rounds
Assist with other coordination of care needs of Providence RN CM's and Optum BH staff
Demonstrate initiative in achieving individual, team, and organizational goals and objectives
Other duties as assigned.
High School Diploma / GED
2+ years of Social Services or Behavioral Health experience
Experience using a computer as the primary tool to complete daily task, including internet navigation and searching while using Microsoft Office applications (Outlook, Excel, Word) effectively to save, send, upload and edit documents
Must be able to type up to 30+ WPM
Working knowledge of community based resources and services
Telephonic customer service experience
Bilingual with English and Spanish
Bachelor's Degree (or higher) in Social Work, Psychology or other Social Science fields
Medical / Behavioral setting experience (i.e. hospital, managed care organization, or joint medical / behavioral outpatient practice)
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