Zocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve.
Healthcare moves slow. We move fast. Patients deserve speed and convenience.
Your Impact on our mission:
As a Remote Customer Service Associate, you’ll be responsible for solving problems before they exist and creating a magical experience for patients and doctors alike. If you’re a team player with a passion for delivering amazing service, this is the role for you! As a Zocdoc’r, you may be working remotely, but that doesn’t mean you’re working alone – our customer service team touts an incredible, supportive, and hands on culture.
You’ll enjoy this role if you are…
- Super-positive and empathetic: you see the best in people and know how to bring it out
- A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment
- Passionate about bringing solutions to both patients and providers
- Excited to learn new techniques and systems
Your day to day is…
- Delivering a great experience to doctors and their staff via phone and email
- Supporting patients via phone and email, ensuring a seamless Zocdoc experience
- Using your multitasking abilities to field requests from multiple users simultaneously
- Applying your problem-solving skills to answer patients’ questions and make sure they get the appointments they need
You’d be successful in this role if you have….
- A great deal of initiative, resourcefulness, and sense of ownership
- Impeccable written and verbal communication skills, sharp focus, and the ability to flourish in both independent and collaborative settings
- Top-notch customer service skills (experience at a service-based company like Apple, Disney, Zappos, etc. is a plus)
- The ability to quickly learn and thrive in a fast-paced work environment
- A passion for healthcare is not necessary; however, a passion for improving the lives of people through technology is a must
- Flexibility to work some nights and weekends
- Competitive PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Corporate wellness programs with Headspace and Peloton
- Parental leave
- Cell Phone reimbursement
JOB URL: https://www.zocdoc.com/about/careers-list/?job_id=3767028&gh_jid=3767028&gh_src=bd3af0d11us
To apply for this job please visit www.zocdoc.com.
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