JOB DESCRIPTION AND DETAILS
Job Type: Full-time
Location: Work at Home- ANYWHERE U.S
At Concentrix we are fanatical about our staff and clients. We are tenacious in our pursuit of excellence and of high quality service. We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up. We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX. Join us and BE the Difference for the world’s best brands!
Career Description/Summary: We are currently looking for a bold and tenacious Training Coordinator that has experience in virtual instructor led environment. The position requires knowledge in the assistance and design of instruction for distance learning classes. The chosen candidate will have proven ability to work within a team, work independently, and possess excellent communication skills both oral and written.
The Training Coordinator must also ensure that all employees have a thorough understanding of the program they are supporting to effectively carry out their responsibilities and achieve our client’s goals. The Training Coordinator will be a resource for the Trainer, entire staff and team leaders. The Training Coordinator will assist with our Training management, tool request, provisioning, etc.
What we are looking for:
Assist Trainer in analyzing training needs to develop new training programs or modify and improve existing programs
Assist Trainer in developing training assessments and opportunities for employee development
Develop strong relationship with associates to be the avenue for information as it relates to training and procedural development
Assist Trainer to ensure associates participate in computer based training as applicable to their job function
Assist Trainer to ensure the training needs of the organization are met
Assist Trainer in Delivering instructor-led classes to employees ranging in skill from beginner to experienced.
Keep up to date and continue to learn as new products become available
Understand and stay current with company processes and procedures
Assist Trainer in monitoring quality and trainee aptitude by listening to calls and providing feedback to the leadership team
Dynamic presentation and facilitation skills and able to present information in a clear and concise manner to a diverse population
Able to handle multiple projects simultaneously
Self-directed and motivated to continue to learn on own
Ability to prioritize daily demands to meet program requirements
Must possess the capacity to function effectively in a demanding and time sensitive environment
Flexibility to work varying schedules and possible to travel up to 20% of the time, both domestic and international
Associates Degree in education or Training experience equivalent to 2 years
Ability to execute on deliverables with little guidance
Confident decision making skills
Proficient in MS Word, Excel, Outlook and PowerPoint
Call center experience preferred
Virtual Classroom experience is a must using a virtual learning platform
Demonstrate knowledge and application of adult learning principles
Prior experience working within a customer service organization
What we offer:
Concentrix provides our associates with:
Career Pathing and Advancement Opportunities
Monthly performance incentives
Health insurance (Eligibility requirements must be met)
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