JOB DESCRIPTION AND DETAILS
Customer Service Agent
TYPE OF POSITION:
Full-Time positions open ranging from 32-40 hours per week. Applicant must be able to work weekends as needed.
SUMMARY OF JOB RESPONSIBILITIES:
This position involves supporting client contracts with the main duty focusing on carrying out inbound customer support via telephone as instructed by the Netfor knowledge base.
KEY DUTIES AND RESPONSIBILITIES:
Examples of key duties are interpreted as being descriptive and not restrictive in nature.
Provides timely and accurate information to incoming customer order status and product knowledge requests.
Provides timely feedback to the company regarding service issues or customer concerns.
Thrives on getting positive customer satisfaction survey comments.
KNOWLEDGE, SKILLS AND ABILITIES:
Proven ability to communicate effectively both verbally and in writing.
Ability to handle calls with professionalism, sensitivity, and diplomacy under pressure.
Must be independent, motivated worker, and an innovative self-starter.
Must be confident and flexible.
Ability to work 100% from within our knowledge base articles, without deviation, per contractual agreements.
$9-10 an hour depending on experience, technical aptitude, typing skills, and certification. In addition, we offer regular incentive programs, at Netfor discretion, based on performance criteria such as customer service score, punctuality, and ability to efficiently locate and perform knowledge base solutions.
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