JOB DESCRIPTION AND DETAILS
Who are our Customer Service Agents? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY.
Job Duties: Your day to day
Solve the problem efficiently: Quick with quality
Make it personal: Take ownership
Inspire customer loyalty: Give them a reason to come back
Listen Carefully: Be attentive
Emphasize our effort: Because we care
What Benefits do you offer?
40% Discount on most merchandise!
Full benefits / 401k
Fun contests / rewards and recognition programs
Growth / Promotional Opportunities
Paid Training from the comfort of your home
Overtime, overtime, overtime
Pay = $12.00/hr
Essential Functions: The nuts and bolts
Address customer questions and concerns regarding product and delivery information
Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
Perform other duties as assigned
Qualifications: What you need to apply
High School diploma or GED
1 – 2 years previous customer service experience
Experience in a performance-based or metric-driven environment
Strong ability to communicate both verbally and written with capable data entry skills
Important Facts: MUST HAVE THESE FOR CONSIDERATION
Ability to complete mandatory paid training for 3 weeks - 100% attendance is required
Must live in AL, AZ, FL, GA, NC, NV, OH
Must have a computer/PC/MAC with compatible OS and webcam
Must have a computer USB headset with microphone
Computer must be hard wired to your router as WiFi is not allowed due to bandwidth constraints
Acquire a minimum internet upload speed of 6 mbps and 10 mbps of download speed before training
**If link no longer works, it's probably filled or no longer available.