JOB DESCRIPTION AND DETAILS
Job Description
As a Reservation Sales Specialist you will use your strong technical skills, excellent communication skills, persuasive sales ability and world class customer service to consult with customers and book customized hotel reservations via phone… all while working from the comfort of your own home!
In this work at home position you will need to be available to work 20 to 29 hours per week. Your hours will include weekend hours and some holidays.
This role is 100% virtual. We are currently hiring candidates who reside in the following states: Alabama, Arizona, Arkansas, Colorado, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin, Wyoming.
Job Requirements:
Minimum 6 months experience working in a performance driven role with specific metrics/goals
Minimum 6 months experience in a role requiring you to work well with people, negotiate, overcome objections, and/or upsell/cross-sell
Ability to set up job related computer equipment, run various computer programs, troubleshoot and fix issues independently.
Computer proficiency, including the ability to type and talk while successfully navigating and maneuvering across multiple applications simultaneously.
Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
Minimum 1 year steady job experience in a customer oriented and/or sales role
High school diploma or equivalent
Preferred Qualifications:
Minimum 6 months of work at home experience
Past virtual training experience, which required you to complete self-paced modules
Minimum 6 months experience in the hospitality industry
Associate’s or Bachelor’s Degree
Technical Job Requirements:
Hilton Worldwide is pleased to provide some of the technical hardware equipment for you to perform in your role including desktop terminal/hard drive, keyboard & mouse, headset compatible with hard drive, flash drive, and Ethernet cable.
Final Candidates must provide the following:
Monitor
Landline phone with dial pad
Headset compatible with phone
Speakers
Webcam
Surge protector
Dedicated landline (cellular phones, or VoIP phones are not permitted)
High speed wired internet connection (wireless is not permitted)
Home office free from background noise and distractions
You must be able to confirm that you have current accounts for both landline and wired internet before being considered for a final job offer.
Compensation:
Base pay for this position is $9.00 per hour. Once mandatory training is completed, Specialists are eligible to participate in Hilton’s iEarn incentive program. Base Pay + Performance Incentives for top performers have the potential average of $11.00 to $13.00 per hour.
Schedule Requirements:
In this work at home position you will need to be available to work 20 to 29 hours per week. Your hours will include weekend hours and some holidays.
Training:
Part-time training is held in a virtual learning environment, all completed from your home office. The training period is 6 weeks. Most participants spend 25 hours per week in the learning experience. While in training, you will be expected to attend 100% of scheduled Virtual Instructor Led Training (VILT) and maintain pace with your module completion. For the on-the-job portion of training, you will work a fixed 5.5 hour schedule per day. Upon conclusion of the training period you will begin building your work schedule. Daily coaching may continue for a period of time to further build your proficiency in critical competencies necessary for ongoing success.
Application Process:
After submitting your application, you will be invited to take a digital interview through HireVue. Please check your email, including Spam folders, for your invitation from HireVue with a link to complete your video interview. After submitting your video interview, and if your qualifications meet our requirements, a recruiter will contact you regarding next steps in the process.
Part Time Benefits:
Base Salary + iEarn Incentive Program
401(k) – after 90 days of employment
PTO – Paid Time Off (accrual based on hours worked)
TMTP – Team Member and Family Travel Program (discounts on travel for you and your family) – Eligible to participate after completion of training
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