Virtual Chat & Communications Rep (Wisconsin) $15/HR

Website Big Brothers Big Sisters of Northeast Wisconsin



We believe customers should not only love a particular brand, but also the customer service behind it! A chief priority of ours is to provide exceptional support that is truly incomparable. In doing so, we drive results, achieve metrics, and earn our reputation as a top-tier support team for e-commerce brands!

About this role:

As a member of our team, you will collaborate with other team members to provide dependable and empathetic support that represents our values and those espoused by our clients. We value your input and encourage you to contribute ideas for the improvement of our daily operations and customer-centered goals. As you support end users and navigate various operating systems and software, we support you!

What we can expect from you:

  • Exceptional sense of professionalism in customer interactions and work presence
  • Excellent verbal and written communication skills with strong attention to detail and grammar
  • Strong data entry/typing skills
  • Confidence and proven ability to provide customer support via phone, email, and chat platforms
  • Good judgment and decision-making in accordance with policies and procedures
  • Well-rounded technology capability and reliable internet connection to ensure all systems, both hardware and software, are functioning properly
  • Access to a dedicated, quiet workspace

What you can expect from us:

  • A positive and progressive organizational culture built on valuing and empowering all employees
  • Team Leads and Managers that support and help cultivate your individual career interests
  • An open space to offer and implement new ideas to improve operational processes
  • Opportunities to learn e-commerce skills that can be used in an entrepreneurial capacity
  • Flexibility that comes from working remotely
  • Paid training
  • Set schedules – 40 hours/week with flexible shifts available
  • Career advancement opportunities

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

  • Employee assistance program
  • Paid time off

Schedule:

  • Monday to Friday
  • Weekend availability

Education:

  • High school or equivalent (Preferred)

Work Location: Remote

Job url: https://www.indeed.com/viewjob?jk=87b066a15431eeb8

To apply for this job please visit www.indeed.com.

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