US-BASED Customer Experience Social Agent (work from home)

Growmotely



To excite our customer with our products and shopping experience and be the main store she buys from. To be the image she tags her best friend on, the website she bookmarks, the customer service she messages her friends about. All the while having a culture that encourages our people to grow, have fun and support each other.

Company Values

Put the customer first.
Be an amazing collaborative team.
Impact our world positively.
Forward thinking.
Push Boundaries.

Skills:

Social Media
Customer Service
Customer Experience
Problem Solving
Typing

About the Job

What does this role involve:

As the Customer Experience Social Agent, you will be responsible for chatting to our customers via Facebook, Instagram, TikTok, Twitter and maybe even a little phone and live chat. If you love having fun conversations with your best friend on social media, this role is for you. You will be the voice of the brand, interacting with customers when they tag us in the stories or posts, enquiries or questions about products, their orders + more!

Key responsibilities:

  • Respond to comments and customer queries on all social media platforms to provide responses which are clear, transparent, personalised and well-written.
  • Confidence and experience in helping customers and resolving issues whilst maintaining a professional can-do mindset.
  • Excellent listening, written and verbal communication skills.
  • Be the primary point of contact for customers, build trust, investigate issues and provide appropriate solutions. Identify and assess customers' needs to achieve satisfaction whilst following up to ensure resolution.
  • Night time and Weekend posting on our social media platforms as required

About you:

The ideal applicant will have the below skills and experience;

  • Must be a US-based professional
  • Availability to work on a 24×7 Monday to Sunday roster. – this will 2x shifts on the weekend
  • Possess excellent attention to detail, strong time-management and great organisational skills.
  • Ability to coordinate multiple interactions and complete tasks on time with little supervision.
  • Proven work experience in customer service and community management.
  • Good understanding of popular social media platforms and online behaviour.
  • Excellent verbal communication and written skills.
  • Demonstrate high ability to problem solve
  • Take initiative and authority of your role to give our customers a positive experience

100% remote.

To apply for this job please visit www.growmotely.com.

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