Transcriber (Bilingual – Spanish/English) – WORK AT HOME

Transcribe portions of member responses to IVR calls using proprietary tools in accordance with HIPAA and company standards.
Bilingual candidates are required for this opening.
This will be a remote role so the candidate can live anywhere in the US. The initial hours will be 8-4:30 pm for the first week or so to ensure equipment works/training is completed. Once training is completed the hours are flexible as long as candidates maintain a 40 hour work week.

Required Function 1:

• Transcribes portions of member responses to IVR calls including but not limited to: satisfaction survey responses, medical conditions, prescription drug names, and member centric information.

Required Function 2:

• Transcribe recorded audio from phone-based interactions using proprietary transcription tools in accordance with HIPAA and company standards.
  Complete strategic transcription/marking projects as requested.
• Report member DNC requests to Transcription Manager.
• Escalate member reports of Adverse Events to the appropriate PM/SC as necessary.
• Escalate negative and/or life-threatening comments to the appropriate PM/SC as necessary.

• Bilingual in Spanish.
• Excellent written and oral communication skills.
• Able to type at least 50 wpm accurately.
• Excellent listening skills.
• Ability to work independently with minimal supervision.
• Ability to work under pressure with time constraints.
• Proficient with Microsoft Word, Excel, Outlook, Internet Explorer.
• Bachelor’s degree preferred.
• Healthcare experience a plus.
• Transcription test must be taken.

Base compensation is $17/hr. Offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.
URL:  https://careers-cotiviti.icims.com/jobs/10850/transcriber-%28bilingual—spanish-english%29—temporary/job