Tech Customer Support Specialist (benefits & work remotely)

Ministry Brands



Ministry Brands provides outstanding software, services, and content that powers churches, ministries, and faith-based organizations to the communities they serve. Working with us allows you the opportunity to marry your passion and enhance your skills. We equip over 95k+ faith-based organizations in North America with the software & payments tools they need to administer their membership, collect and manage tithes, and engage their congregations. If you love tech and desire to make a difference, then Ministry Brands is the place for you!
Currently, we serve our clients in these key areas:
  1. Online Giving
  2. Church Management Software (ChMS)
  3. Website Design and Content Management
  4. Mobile Applications
  5. Finance and Accounting Software
  6. Background Screening
  7. Streaming Services
Our vision is to be the leading provider of software, services, and information platforms for churches, ministries, and those they serve.
As a Technical Customer Support Specialist, you are on the front lines of our client engagement. You will work with our clients to maximize the use of our products, give technical assistance with platform issues, and generate leads to the sales team for cross-sell/upsell possibilities. Willingness to work irregular weekday and weekend hours is essential.
What you'll do
  • Daily engagement with clients to address configuration, use, and platform issues
  • Escalating client and/or platform issues to key management as appropriate
  • Identifying system and/or platform pain points for further development consideration
  • Proactively engaging with clients to assess opportunities for different Ministry Brand products or services
  • Measures work effectiveness against key metrics:
  • Support Ticket Response/Resolution Time
  • Case Backlog
  • Customer Satisfaction Surveys
  • Average Speed to Answer
  • Abandoned Call Rate
  • Reflect the values of Ministry Brands
  • Take ownership of your daily performance
  • Learn about all the products and services that Ministry Brands offers
  • Take ownership of your growth within our company by exploring opportunities for career enhancement
Who you are
  • 1-3 years of experience working in customer support and/or call-center environment, preferably in the SaaS technology field
  • Proficient in Office 365 – Microsoft Word, Excel, PowerPoint, Outlook, Sharepoint, OneNote
  • Knowledge of HubSpot, Salesforce, Zendesk, and PureCloud is a plus
  • Familiarity with the following is beneficial:
    • Video streaming platforms
    • Audio/video codecs and file formats
    • Video editing software
    • Encoding software/hardware
    • Cameras
    • Sound mixers
    • Dealing with in-house AV conditions and staff
  • Strong organizational skills
  • Strong analytical skills
  • Excellent verbal and written communication skills
  • Ability to prioritize work and handle multiple tasks
  • Excellent time management skills
  • Attention to detail
Why you'll love us
  • Competitive compensationBe fancy
  • Career advancement opportunitiesBecause we know how awesome you are.
  • Flexible PTO PolicyBecause your mom misses you
Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
This position can be remote within the United States.

To apply for this job please visit www.ministrybrands.com.

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