- Online Giving
- Church Management Software (ChMS)
- Website Design and Content Management
- Mobile Applications
- Finance and Accounting Software
- Background Screening
- Streaming Services
- Daily engagement with clients to address configuration, use, and platform issues
- Escalating client and/or platform issues to key management as appropriate
- Identifying system and/or platform pain points for further development consideration
- Proactively engaging with clients to assess opportunities for different Ministry Brand products or services
- Measures work effectiveness against key metrics:
- Support Ticket Response/Resolution Time
- Case Backlog
- Customer Satisfaction Surveys
- Average Speed to Answer
- Abandoned Call Rate
- Reflect the values of Ministry Brands
- Take ownership of your daily performance
- Learn about all the products and services that Ministry Brands offers
- Take ownership of your growth within our company by exploring opportunities for career enhancement
- 1-3 years of experience working in customer support and/or call-center environment, preferably in the SaaS technology field
- Proficient in Office 365 – Microsoft Word, Excel, PowerPoint, Outlook, Sharepoint, OneNote
- Knowledge of HubSpot, Salesforce, Zendesk, and PureCloud is a plus
- Familiarity with the following is beneficial:
- Video streaming platforms
- Audio/video codecs and file formats
- Video editing software
- Encoding software/hardware
- Sound mixers
- Dealing with in-house AV conditions and staff
- Strong organizational skills
- Strong analytical skills
- Excellent verbal and written communication skills
- Ability to prioritize work and handle multiple tasks
- Excellent time management skills
- Attention to detail
- Competitive compensation. Be fancy
- Career advancement opportunities. Because we know how awesome you are.
- Flexible PTO Policy. Because your mom misses you
To apply for this job please visit www.ministrybrands.com.
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