What You'll Do:
- Provide a world-class customer support experience by efficiently and enthusiastically delivering solutions to creators, and empowering them to get the most out of the Teachable platform
- Become an expert on the functionality and capabilities of the Teachable platform, and stay up to date on our rapidly evolving product offering
- Drive business goals by consistently meeting/exceeding individual and team KPIs, and demonstrating a sense of urgency in communicating with our creators
- Collaborate cross-departmentally by reporting customer feedback and insights to our marketing, product and engineering teams
- Iterate on our internal team processes as the Teachable product continues to evolve
What We're Looking For:
- 2+ years providing high-volume email/live chat support, preferably in SaaS
- Strong computer skills to learn and work within multiple systems (must be able to type at least 40 wpm)
- Effective written and verbal communication skills: you are comfortable translating complex concepts to non-technical audiences
- Emotional intelligence and an empathetic inclination to understand what the customer is saying versus what they mean
- Curiosity for learning – you enjoy taking on new challenges and are able to quickly distill learnings in a fast paced environment to best support our Creators and teams
- High level of technical aptitude; the ability to pick up new technologies quickly and explain complex concepts simply
- Working knowledge and experience using helpdesk tools such as ZenDesk, Salesforce, Intercom or similar
- Prior experience with technical troubleshooting
- Passionate about both teaching and learning
- Results driven: If you see something that can be done differently, you take action, and advocate on behalf of our creators
To apply for this job please visit jobs.lever.co.
MONEY MAKING IDEAS RIGHT NOW
1. PAIDVIEWPOINT - I've already made $770 in 2022! Fun, short surveys.
2. NEILSEN APP - Paying $50 per device, up to three devices for downloading their app!
3. CREATE PUZZLE BOOKS - Puzzle books sell like crazy on Amazon. Cash in!
4. ACOP - Earn taking surveys! Open to many countries. USA, Canada, UK, Germany and France.