How you'll add value:
- Manage the customer implementation queue in Salesforce
- Handle incoming questions related to new customer boarding process and paperwork
- Manage implementation flows on the Monday.com tool
- Review new contracts to verify accuracy
- Create supporting materials needed for system setups
- Collect supporting documents/files as needed from customers
- Manage email communications with customers regarding status
- Submit new implementation packages to our partners
- Monitor partner SLA timing for turnarounds
- Create new department procedures as needed
- Maintain existing department procedures
- Provide and review implementation reporting with management
- Work on special projects as assigned
- Other duties as assigned
What you'll need to be successful in this role:
- At least 2 years of experience in implementation/onboarding or support
- Payments related experience preferred
- Must be a learner, always looking to improve themselves and the people around them
- Strong understanding of basic technical programs (Windows Office Suite, file formats…etc)
- Committed to excellent customer service
- Highly detail-oriented, organized, driven
- Curious and demonstrates thought-leadership
- Strong communication skills – written, verbal, presentation, executive
- Intuitive, self-directed and takes action
- Easily adapts to changing environments and processes
R365 Team Member Benefits & Perks
- Competitive compensation package
- Ability to work remote or hybrid
- Comprehensive medical benefits
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
- Philanthropy events
Why join our amazing team?
- We're a community who prides themselves in creating innovative solutions and producing quality work.
- Our product is the secret ingredient that makes a real difference to restaurants nationwide.
- The open concept work environment that we've created is causal, collaborative and cultivates communication.
To apply for this job please visit www.restaurant365.com.
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