JOB DESCRIPTION AND DETAILS
Since 2009, we have been working with small business owners to setup websites designed specifically for their industry. Our clients are busy running their business and we take pride in making the process go as smoothly as possible for them; it also vital for retention that they not feel stressed by the process.
We are looking for a friendly edition to our team to help clients get their WordPress websites just the way they want them. The websites are all set up but you will need to answer questions and make content changes requested by the client.
We especially value team members who have a history of suggesting and implementing product and process improvements. We strive to improve every year. We like to say we are a new company every year because of all the improvements we are able to make make it seem like we're operating at a new level.
Typical tasks include:
Following up with prior sales to encourage them to get their website "launch-ready"
Helping a client register a domain name
Taking a word document of new content and replacing existing content
Accepting inbound sales calls (Answering general questions about our product and capabilities as well a processing an incoming order. No cold calling or quotas, just assisting those already interested in buying.)
Adding new pages from a Microsoft Word document
Adding images to pages
Adding a link to a PDF
Adding or reorganizing menu items
Customize client layout colors using simple hex color selectors and dropdowns within our custom theme builder
Adding Google Maps
Resizing large photos sent by clients to be a more reasonable size
Helping clients locate a desirable stock photo for their website
Answering phone calls from clients and fielding general questions about what can be changed on their website
More technical responsibilities may include:
Configuring domain nameservers or CNAMEs
Simple HTML changes
Troubleshooting email issues
Helping clients connect Outlook to email
Explaining SEO terms and strategies
Suggesting website best practices, ideas and recommendations
Moving content from their old website to their new website
Bonus Skills - We always encourage staff to take time to work on side projects that improve the business as a whole.
Adobe Creative Suite
Adobe Captivate / instructional materials
Marketing (copyrighting, whitepapers, webinars, drip campaigns, marketing automation, Pardot)
Process documentation / improvements
Honestly, be honest. We are looking to learn about you.
Work from Home
Health Insurance - Subsidized plans available
Paid Time Off: 3 weeks including sick time. After 2 years, 4 weeks. After 5 years, 5 weeks.
Paid Holidays: 10
Travel: Attend local/national trade shows if interested
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