Semper Solaris, is rapidly growing with several locations expanding across California. Our commitment to excellence has earned us an industry-wide reputation for being one of the top home improvement companies in California.
Due to one of our associates being promoted from within, we are seeking a Social Media Moderator to respond to customer comments, answer questions, and solicit leads for our team. The Social Media Moderator must be able to communicate effectively online, and can comfortably navigate Facebook, Instagram, Twitter, YouTube, Google, LinkedIn, etc.
Candidate must be located in San Diego, but this position is work from home.
- Room for Growth
- Voluntary Life & AD&D Insurance
- Employee Assistance Program
- Paid sick and vacation time
- Medical, Dental, & Vision
- Health Savings Account
- Respond to and engage with customers on our social media pages
- Gather customer feedback and report back to the executive team with information when customers require further action.
- Email/Text scheduling and appointment coordination for sales reps to go back on a second visit
- MUST be conversational, with a strong grasp of English in written format
- Customer Service/Sales mentality
- Answer web-submissions and emails promptly
- Accurate data entry into Excel and Salesforce
- Input large amounts of data accurately
- Ability to influence customers for follow up visits
- Other tasks as requested by management
- Respond to customer social media posts within 1 hour
- Report customer concerns to executive team within 1 hour
- Generate 4 social media leads per month/1 sold opportunity per month
- Call out to customers to elicit further feedback/or at manager requests for unique projects
To apply for this job please visit www.sempersolaris.com.