Ride Monitor Agent – Part Time, Fully Remote
Website Ride Health
Ride Health removes the transportation barriers that keep our most vulnerable populations from accessing health care. Ride Health partners with healthcare organizations and transportation providers to strengthen enterprise transportation programs and drive intelligent transitions of care. We blend technology and data with a human approach to break down access barriers and solve some of the biggest transportation challenges that care coordinators, providers, and payers face. Our platform maps out each patient’s unique needs and preferences for the best ride experience across clinical and social needs, ensuring greater access, improved efficiencies, lower costs, and better outcomes.
Who We’re Hiring:
Our Ride Monitor Agents watch over rides as they are scheduled, assigned to providers, and move through the process of communicating with and transporting passengers with a variety of social, medical, and family needs. Ride Monitors use our proprietary platform, third-party transportation software like Uber and Lyft, and business technology like Zendesk (task management), Jira (project management), and Excel to track the progress and performance of our Transportation Providers, monitor the status and safety of our passengers, and make sure reporting to our vendors and clients is accurate.
This is a fully remote position where you can work from home and have a tremendous positive impact on behalf of elderly and medically challenged people.
Success in this position will require exceptional communication skills, creative problem solving, and the ability to identify patterns that allow us to improve the service we offer.
This is a part time position Tuesday – Friday, 3:00pm – 9:00pm, Saturday 11:00am – 4:00pm Eastern Time.
Requirements
Responsibilities:
- Monitor Ride Health system event tickets to ensure appropriate scheduling, proper assignment, timely performance, and successful conclusion of the tens of thousands of rides that we complete each month.
- Identify patterns in the data to help us improve our service and processes.
- Accurately update ride statuses through their lifecycle, using information from multiple sources.
- Communicate with Transportation Providers to schedule and recover rides with unique needs.
- Monitor internal communications channels to identify and manage escalated service opportunities
- NOTE: Candidates must have internet speed of 10 mbps and ability to hard-wire in via ethernet as needed
Competencies:
- High School Diploma, or equivalent.
- Contact center, call center, or tech support experience required.
- Fluency with standard business tools, like Microsoft Office, Google Apps, and software based telephone systems.
- Attention to detail and a drive to see projects through to completion with quality.
- Excellent written and spoken communication skills.
- Creativity and ability to think outside the box.
- Willingness and ability to work on and support a remote team environment.
- A sense of humor and positive attitude.
Benefits
- Competitive compensation $16 – $18 per hour
- Career advancement opportunities
- Fully remote – skip the commute
- Paid Time Off
- 401k retirement savings plan with 4% fully vested employer match right out of the gate
URL: https://apply.workable.com/ridehealth/j/1DC376F30D/
To apply for this job please visit apply.workable.com.
