Reservation Support Agent (Remote)

We are seeking a highly motivated and customer-oriented individual to join our call center team as a Reservation Support Agent. The successful candidate will be responsible for providing exceptional customer service to guests and homeowners who use our vacation rental services. This is a great opportunity to join a fast-paced and dynamic company with plenty of room for growth and career advancement.

Responsibilities :

• Handle inbound calls from guests and homeowners who require support with their vacation rental bookings.
• Provide accurate and timely information about our vacation rental properties, services, and policies.
• Resolve customer issues and complaints in a timely and professional manner.
• Work collaboratively with other teams to ensure seamless customer service delivery.
• Document customer interactions and maintain accurate records.
• Meet and exceed individual and team performance metrics.

Qualifications :

• Minimum of high school diploma or equivalent.
• At least 1 year of experience in a customer service or call center environment.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making skills.
• Attention to detail and ability to multitask.
• Flexibility to work varied shifts, including weekends and holidays.
• Familiarity with vacation rental industry preferred.

Benefits :

• Competitive salary and bonus package.
• Health, dental, and vision insurance.
• 401(k) plan.
• Paid time off and holidays.
• Opportunities for career growth and advancement.
• Fun and dynamic work environment.
  URL:  https://careers-realvoice.com/job/649721469eb8e0b21ff6d4cf