Remote Tech Support Rep PART TIME (Tier 1/IT Help Desk)

Website CGS

Respond to customer's requests for IT technical services, answering questions on the function and use of products within a call center environment. To be considered, you must have strong technical knowledge of PCs along with critical thinking and troubleshooting skills.

Training & shift

  • Paid training: morning shift training, 2-4 weeks (Monday-Friday)
  • Morning shifts after training.
  • This position is part-time, 5 days per week.

Position Detail

  • Strong hardware and software troubleshooting ability.
  • Able to multi-task in a fast-paced high-pressure environment.
  • Speaks positively about systems, products, services, company, community, and staff.
  • Apply understanding and knowledge of information systems products and services to assist customers on technical matters.
  • Apply high level customer service techniques for every request.
  • Recognize research, isolate, and resolve information system problems.
  • Recognize customer's problems that should be escalated to the next level for resolution following established protocols.
  • Maintain up-to-date knowledge of products and customer entitlement options to provide proper information to customers.


  • Experience working in technical support and/or education in IT.
  • Experience using and supporting: Microsoft Windows 7, Windows 10,  iOS, Microsoft Office 2010 – 2013, hardware, local and network printers, Outlook, Outlook 365, Cisco VPN and antivirus.
  • Experience troubleshooting wireless connections.
  • Advance knowledge of Networking.
  • Ability to utilize various databases consecutively with good typing skills.
  • 1-3 years of customer service experience, preferred

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