Remote Patient Services Rep
Website American Health Connection Inc
American Health Connection has immediate opportunities for Work From Home Patient Services Representatives. American Health Connection provides patients with full-service, virtual central scheduling and communications services. Each Patient Services Representative is assigned to only (1) ONE medical facility at a time. This is a regular, full-time position with virtual training, employee benefits, and is 100% remote. No contracts! For more information, visit our website at www.AmericanHealthConnection.com. Come join our team! Patient Services Representatives communicate with patients via phone, accurately and timely schedule appointments based on provided protocols, pre-register patients and verify insurance.
This fast-paced position requires recent two (2) years minimum working medical office experience, including electronic health record systems (EMR/EHR) duties, and basic insurance guidelines.
• Prefer candidates with high volume scheduling in a medical multi-provider facility and patient clinical message encounters experience. Representatives can expect to handle 100 + calls back-to-back per shift.
• Candidates must have exceptional communication skills including written (legible, concise and with appropriate spelling) and verbal, including proper phone etiquette. • Proficient and self-sufficient on a desktop computer and have a sense of urgency in assisting patients.
• The Patient Services Representatives must have private, noise-free, HIPAA compliant space at home.
FULL TIME DAY SHIFTS AVAILABLE! Hourly Rate Starts At $16.00 with a 90 Day Review We offer medical, dental, vision, life insurance, 401(k) Plan with Company match, and much more!
COMPUTER REQUIREMENTS – Must agree to meet these requirements after signing our offer letter and before start date: **Computer:
**Must be on a static location or address; devices such as laptops and chrome books are not acceptable due to security concerns
** Computer Type: Mini, Full Tower, All-in-One Operating System: Windows 10 or newer; Mac Big Sur or newer Processor (CPU): Intel i5 / Ryzen 3 / M1 or better (4-8 Cores) Memory (RAM): 8GB or higher
**Monitor Requirements: 22-inches or bigger; Dual Monitor is highly recommended Input Device: A proper non-mechanical keyboard and mouse is required
**Internet Requirements:
**Wireless(WiFi), Cellular(Hotspot), and Satellite internet connections are not acceptable due to the weather and radio frequency interference concerns which will cause unstable internet connectivity
** Internet Provider Type: Cable Internet **Computer Internet Connection Requirements: Wired Ethernet connection Internet Speed: 30mpbs for Download and 10mpbs for Upload Minimum **Headset Requirements: Must have two headsets at all times in case of emergency
** • Required Headset: Plantronics Blackwire 3320 – Wired, Dual-Ear (Stereo)
• Headset Type: Stereo or Dual-Ear
• Connection Type: USB Headset
• Microphone: Noise Cancelling
**Employees must have a private, noise free, HIPAA compliant space at home.
Applicants who reside in California, Arizona, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, Montana, New Hampshire, New Jersey, New Mexico, North Dakota, Oregon, South Dakota, Vermont, Washington, Washington DC and Wisconsin will not be considered at this time. Applicants must reside in the continental U.S.
URL: https://apply.appone.com/job/66bbd0c65e027343d99bda1b
To apply for this job please visit apply.appone.com.
