Remote Member Care Rep

Bambino is a next-generation babysitting app that leverages the power of location, social connections, and personalized recommendations to create trusted relationships between families and sitters. Bambino is the #1 babysitting app in the App Store and is growing rapidly! We are looking for someone excited to join our team and the journey we are on!

Providing an exceptional experience for our customers is at the heart of what we do and we are looking for someone who can jump right in and deliver “Wow!” Trust is everything and answering user inquiries and feedback with open, genuine, and timely responses is imperative in building that trust.

We are looking for someone who can deliver a truly differentiated customer experience. One that puts Bambino on par with companies like Chewy, Zappos, and the Ritz Carlton regarding brand loyalty and word of mouth. Maya Angelou said it best, “People will forget what you said, people will forget what you did, but people will always remember how you made them feel.” That is what we’re going for!

Responsibilities:

  • Responding promptly to customer inquiries
  • Our normal hours of operation are from 9 am to 9 pm EST, seven days a week. This position is exclusively for evening and weekend hours.
  • This role offers flexibility, with potential for either part-time or full-time engagement, depending on the candidate's qualifications and availability.
  • Approximate set schedule
  • Monday 10a-8p EST
  • Tuesday off
  • Wednesday off
  • Thursday 2p-10p
  • *Friday 2p-10p
  • *Saturday 10a-6p
  • *Sunday 10a-6p

*required as part of PT or FT option

  • Engage directly with customers through multiple channels (inbound phone calls, chats, email), who contact us for many topics.
  • Research and problem-solve to determine appropriate solutions for customers, think proactively and set follow-ups as needed to ensure contact resolution.
  • Operate with understanding and utilize active listening, patience, empathy, and kindness to customers and team members alike.
  • Knowing our products inside and out so that you can answer questions
  • Think on your feet; no scripts or flowcharts
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support

Required Skills:

  • The ideal candidate will have proven experience in a remote working environment.
  • Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment
  • A big plus if you have experience with Freshdesk, G-Suite, Slack, and/or other similar productivity solutions.
  • Maintain a positive, professional, and friendly attitude during stressful situations
  • Ability to multi-task (e.g., maintain several live chat conversations while navigating on the computer and taking notes) and perform well in a fast-paced environment
  • Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
  • Ability to adapt to change with the business needs of the company
  • High school diploma or equivalent
  • Must be able to pass a background check
  • Some travel may be required

Benefits:

  • Competitive pay aligned with experience
  • Remote first environment
  • Accrued PTO
  • 401k
  • Medical/Dental/Vision Benefits
  • Ground floor start-up opportunity and room for growth

Bambino is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
URL:  https://www.linkedin.com/jobs/view/3927987070/

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To apply for this job please visit www.linkedin.com.