Remote Dental Call Center & Insurance Eligibility verification

Website Riu Dental

We are a one-location dental office based out of Edison NJ. We seek a Dental Call Center company to receive incoming patient calls, verify the insurance, and provide them with appointments. we only accept cash/PPOs/Medicare insurance at our office.

Duties:

– Answer incoming calls from customers and assist with inquiries or issues

– Request for patient insurance details

– Verify patient insurance by logging into insurance websites\calling them

– Gather detailed insurance benefits for the scheduled patients

– Enter and update customer information in the Dentrix G7 appointment book

– Provide patient admission form to the patient

– Upload patient form to Dentrix Document Center

– Analyze and resolve customer complaints promptly and professionally
– Make outbound calls /text to confirm the appointment
– Utilize excellent phone etiquette and communication skills to provide top-notch customer service
– Work collaboratively with team members to ensure customer satisfaction

Qualifications:

– Proficiency in English; fluency in Spanish is a plus
– Knowledge of Dental terminology is preferred
– Excellent communication skills to interact with customers and team members
– Multilingual capabilities are a bonus
– Demonstrated phone etiquette and professionalism
– Skilled in data entry for accurate record-keeping

Job Types: Full-time, Part-time, Contract

Schedule:

  • 8 hour shift

Experience:

  • Call center: 2 years (Required)
  • Customer service: 2 years (Required)
  • Dentrix: 2 years (Required)
  • Insurance verification: 2 years (Required)

Work Location: Remote
URL:  https://www.indeed.com/viewjob?jk=615acc84bdd69aa9&q=Remote

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