Remote Customer Support Specialist | Full Time | 50K – $63K yr + Benefits
Lawn Escapes is a dynamic and innovative company dedicated to providing top-tier landscaping solutions across the United States. We pride ourselves on creating beautiful outdoor spaces while delivering exceptional customer experiences.
Job Title
Customer Support Specialist
Job Location
United States (Remote)
Job Description
As a Customer Support Specialist at Lawn Escapes, you will be the first point of contact for our customers, helping to solve their queries and ensure a seamless experience with our services. Your role will be crucial in maintaining our reputation for outstanding customer service.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products and services to customers.
- Resolve customer complaints and issues with a positive and proactive approach.
- Collaborate with other team members to ensure customer satisfaction.
- Maintain a thorough understanding of our services and policies to provide effective support.
Requirements
- 1-3 years of experience in a customer support role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-oriented mindset.
- Ability to work independently in a remote environment.
- Proficiency with customer service software and tools.
Perks & Benefits
- Health benefits fully paid for the employees.
- Remote work environment.
- Flexible Paid Time Off Policy to help you balance work and personal life.
- 11 company holidays per year to celebrate and recharge.
- Paid parental leave to support you and your family.
- 401K with matching contributions to secure your financial future.
- Learning and development allowance to foster career growth.
- A diverse, inclusive, and fun team that values your unique contributions!
