Remote Customer Support Specialist $18 – $24 an hour – Part-time

Website Truth Web Design & Development



Truth Web is looking for a talented Customer Support Specialist to help manage inquiries that come through FreshDesk and change requests for our hosting and web clients.

Here at Truth Web we have close to a thousand clients hosting on a monthly basis and all of them have websites. The clients need a friendly, caring individual to understand their inquiries and fix them if they can. If not you would pass the ticket onto the development team.

You would play a critical role in managing requests and inquiries regarding the Website and any hosting/digital needs of our clients. It's imperative that you help maintain a healthy relationship with our customers. Through Freskdesk and over the phone, you will be responsible for tackling incoming website maintenance requests, engaging our customers in conversation regarding questions about our products and their performance, and seeking to grow relationships with clients.

This job does not included benefits. Paid time off but no benefits

Requirements

  • At least 1 year of experience with WordPress
  • At least 1 year experience with Cpanel, or similar hosting company softwares
  • Familiarity with DNS records and editing those (Cloudflare experience is a bonus)
  • (Optional is able to quickly and efficiently handle web hosting related issues such FTP, PHP-based errors, etc.
  • Has a reliable high speed internet connection.
  • Prior experience selling web products or services to small businesses.

Responsibilities

  • This role will be comprehensive and will play a part in each step of the process.
  • Use independent judgment to diagnose the current state of a customer’s website and domain or issue.
  • Check each website preview for quality prior to sending out to customers.
  • Pitch the value of this website service to new and existing customers over phone or ticket support to maximize utilization.
  • Complete final QA and publishing of the websites.
  • Support customers post-launch with website requests.

Job Type: Part-time

Pay: $18.00 – $24.00 per hour

Benefits:

  • Flexible schedule
  • Paid time off
  • Work from home

Schedule:

  • Monday to Friday
  • No nights
  • Self-determined schedule

Supplemental Pay:

  • Commission pay

COVID-19 considerations:
Remote work from home

Work Location: Remote

JOB URL: https://www.indeed.com/viewjob?jk=5fda372edb4ecf1f

To apply for this job please visit www.indeed.com.

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