REMOTE Customer Service Rep, Nebraska

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You are a person who loves to answer incoming calls from healthcare providers, veterans, and beneficiaries who require assistance regarding claims and live in Nebraska. We need someone who is enthusiastic when providing first call resolution and caller satisfaction. In the role of Customer Service Representative, you'll be responsible for answering incoming correspondence from providers, veterans, or veteran representatives to gather required information from the caller and client systems to make determinations. If you can put your signature on this, we can't wait to hear from you!

  • Tell us about your experience with Customer Service.
  • Are you a team player and a self-motivator?
  • What is your experience with conducting business in a way that is a credit to a company?
  • We are counting on you to manage multiple projects using your problem-solving skills.
  • We're looking for someone UNCOMMON. What is uncommon about you?
  • Are you highly committed? Are you team-oriented? Do you value professionalism, trust, honesty, and integrity? If so, we can't wait to meet you.


The people you will work with are exceptional. Here is what you can look forward to, and why you'll LOVE YOUR MONDAYS.

  • Conduct every transaction with a customer focused, courteous, approach that will ensure first call resolution and achieve quality scores while maintaining production standards.
  • Research and evaluate medical claims and benefits for proper adjudication.
  • The systems used include using client systems, soft phone system and customer relationship management software.
  • Document call activity and make requests for corrective action into VA systems.
  • Maintain a working knowledge of applicable VA regulations as they relate to 72-hour notification requirements.
  • Maintain access for all client systems, as assigned.
  • Act as an effective team member.
  • Other duties as assigned.

Position Requirements:

  • High School Diploma or GED required.
  • Preferred 1-2 years' experience in customer service.
  • General office skills and knowledge of standard office equipment.
  • Working knowledge of software such as Excel and Word.
  • Data entry and 10 key experience necessary.
  • Excellent verbal and written communication skills.
  • Personal traits of a high-level commitment, motivation, energy, team orientation, professionalism, trust, personal honesty and integrity, and a demonstration of placing others in a place of high value.

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