Remote CUSTOMER SERVICE REP | $13.03 – $21.71 an hour – Full-time | No Weekends

Website Evening Post Group

Do you want to have a fulfilling career with purpose helping military veterans? The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. Work hours are Monday – Friday from 8:00 am to 5:00 pm. This is a remote work from home position.

The Customer Service Representative is responsible for answering inbound calls from clients and directing calls to the appropriate parties while ensuring client satisfaction. This position helps support the Client Claims team in communicating with the clients and furthering client claims through the Social Security disability process.

Our benefits package includes health, dental, and vision insurance, company paid life insurance and disability insurance, a 401(k) plan with an employer match, paid time off after 90 days of employment, and nine company paid holidays.

ESSENTIAL RESPONSIBILITIES:

  • Interacts with customers via telephone, email, or in person to provide support and
    information on services.
  • Collects and enters information for services.
  • Fields customer questions and complaints; when the issue is beyond the
    representative’s knowledge, forwards to the assigned specialist or other appropriate
    staff.
  • Ensures that appropriate actions are taken to resolve customers’ problems and
    concerns.
  • Maintains customer accounts and records of customer interactions with details of
    inquiries, complaints, or comments.
  • Performs other related duties as assigned.


WORKING KNOWLEDGE, SKILLS, AND ABILITIES:

  • High School Diploma or GED required
  • Associate Degree preferred
  • Customer service experience required
  • Telephone experience is required
  • Minimum typing speed of 35 WPM
  • Must be able to talk on the phone and type at the same time
  • Excellent reading, writing, and verbal communication skills
  • Must have your own internet and desk/work area
  • Must pass a background check and typing test
  • Must have a quiet area for a home office away from noise and distractions
  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
  • Solid reading, writing, and verbal communication skills.
  • Ability to sit for a long period of time.
  • Must be proficient in the use of today's technology.


WORKING CONDITIONS:

  • This job is normally performed in a mostly clean and comfortable environment.
  • Duties in this job are usually performed while in a seated position with freedom to move about at will.
  • To avoid injury while performing this job requires ordinary care and attention.
  • Moderate travel may be required.
    URL:  https://www.indeed.com/viewjob?jk=6766395ac368a621&q=customer+service+representative&l=Remote

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