Remote Customer Experience Rep $17 – $19 an hour – Full-time

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Your role in Customer Repr is to provide premium customer service on our phones and through emails. Every day will be different!  You may answer a question about what our services are and if they are the right fit for someone interested, look up an order in progress, or troubleshoot the shipping and payment processes.  We are looking for upbeat, enthusiastic, and hardworking individuals to join us in giving our clients the best experience we can deliver.

Full-time employees work 40 hours per week, Monday – Friday (one-hour unpaid lunch).

Remote Position – New York State ONLY

– Experience in giving premium customer service and/or inbound sales – preferably in retail or call center environments.

– Engaging in both verbal and written communication with courteous email etiquette.

– Ability to use technology while helping consumers. Internet, digital knowledge base, troubleshooting guides, etc. are tools we use with every contact.

– Dedication to providing excellent service with enthusiasm to each client, even when there is a high volume of contacts.

– Type 40 words per minute. Experience with Gmail interface and other Google Suite programs is a plus.

– Confidence to prioritize your own workload and address what you see as critical in a timely manner. Results-driven!

From one of our current team members; “Our job isn't done until our customers are content! We genuinely enjoy assisting as much as we can because we have a very positive office environment and we believe in what we do. Remaking a smile is really changing someone's life.” -Danita

Job Type: Full-time

Pay: $17.00 – $19.00 per hour

Benefits:

  • Health insurance
  • Paid time off
  • Paid training

Schedule:

  • Monday to Friday

Application Question(s):

  • Have you ever worked remotely?

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 2 years (Required)

Work Location: Remote

To apply for this job please visit www.indeed.com.

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