REMOTE Consultant Support Rep for Scentsy

Website Scentsy

Are you a customer service superstar in search of a job that has a consistent schedule and great benefits? Scentsy is hiring English speaking and bilingual Customer Service Representatives to support our independent sales consultants & customers! What’s in it for you? We provide medicaldental, and retirement benefits (401k matching!), along with exciting non-traditional perks like product discounts!

In order to be considered for the Remote option, you MUST reside in one of the following states: ID, TX, KY, SC, IN, OK, WY,

Let’s get these details out of the way…

  • Shift: The permanent shift will be M-F 12:30 p.m. – 9:00 p.m MST.
  • Training ScheduleFor the first 5 weeks on the job, your schedule will be 8:00 a.m. – 4:30 p.m MST.
  • Pay: $15.50/hour + $.75/hour differential (which starts after training)
  • Sign-on and stay bonus: $100 your first pay period, $100 after completing the 5-week training period, and $200 after 90 days
  • Start date: Monday, June 13, 2022

What does a Customer Service Representative do every day? (Check out the video for an inside look with a real team member!)

You will be answering questions and solving problems for our independent sales consultants and/or customers by:

  • Answering 35-45 phone calls per shift
  • Responding simultaneously to multiple chat messages; around 40-50 per shift
  • Replying to email inquiries
  • Providing GREAT customer service!

What should I be able to do to be awesome at this job?

  • Work with technology
  • Be comfortable using multiple software platforms at one time
  • Solve problems and know when to ask for help (if you can’t solve the problem!)
  • Be positive and upbeat both over the phone and through written communication
  • Not take things personally; sometimes people get upset, but just know that they aren’t upset at you! This is just part of customer service.

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