Are you a customer service superstar in search of a job that has a consistent schedule and great benefits? Scentsy is hiring English speaking and bilingual Customer Service Representatives to support our independent sales consultants & customers! What’s in it for you? We provide medical, dental, and retirement benefits (401k matching!), along with exciting non-traditional perks like product discounts!
In order to be considered for the Remote option, you MUST reside in one of the following states: ID, TX, KY, SC, IN, OK, WY,
Let’s get these details out of the way…
- Shift: The permanent shift will be M-F 12:30 p.m. – 9:00 p.m MST.
- Training Schedule: For the first 5 weeks on the job, your schedule will be 8:00 a.m. – 4:30 p.m MST.
- Pay: $15.50/hour + $.75/hour differential (which starts after training)
- Sign-on and stay bonus: $100 your first pay period, $100 after completing the 5-week training period, and $200 after 90 days
- Start date: Monday, June 13, 2022
What does a Customer Service Representative do every day? (Check out the video for an inside look with a real team member!)
You will be answering questions and solving problems for our independent sales consultants and/or customers by:
- Answering 35-45 phone calls per shift
- Responding simultaneously to multiple chat messages; around 40-50 per shift
- Replying to email inquiries
- Providing GREAT customer service!
What should I be able to do to be awesome at this job?
- Work with technology
- Be comfortable using multiple software platforms at one time
- Solve problems and know when to ask for help (if you can’t solve the problem!)
- Be positive and upbeat both over the phone and through written communication
- Not take things personally; sometimes people get upset, but just know that they aren’t upset at you! This is just part of customer service.
JOB URL: https://recruiting.paylocity.com/recruiting/jobs/Details/1095341/Scentsy-Inc/REMOTE-Customer-Service-Consultant-Support-Representative
To apply for this job please visit recruiting.paylocity.com.
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