REMOTE Chat & Email Rep I – Urgent!

Website Support Ninja

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

Here’s a glimpse of what your day will look like:

    • Responsible for providing customer care that is fast, friendly and accurate.
    • Similar to CSR L1 and 2 but can handle more tickets per hour/ more complex tickets, advance communication skills(Written and Spoken
    • )Responding to customer emails and chat using Zendesk Keeping oneself up-to-date on macros and client processes
    • Answer customer inquiries coursed through chat and email with accuracy and efficiency Empathize with customers and prioritize needs
    • Engage and lead customers to a resolution they understand and can simulate through post-contact instructions or self- help tools that we will provide
    • Take ownership of challenging or persistent customer issues by following through to resolution and escalating when necessary
    • Follow recommended steps for resolution of customer concerns, for consistency and to ensure we have the right resolution
    • Document activities in the system and tools, and as directed by current action plans
    • Handles same buckets with CSR 2 with additional Social Buckets
    • Conduct self ticket review
    • Participate in calibration and upskill programs

What are the required qualifications for this role?

    • Good written and oral communication skills
    • Excellent customer service skills
    • At least 1 years' experience in customer service (chat and email) or industry with a similar portfolio
    • With experience in using Zendesk or any similar platform
    • Must be willing work on a shifting schedule including working on weekends and holidays
    • Must be willing to work onsite during training
    • Can start ASAP!

To apply for this job please visit